| Location | Baltimore, MD |
Operations & Service Leadership
Supervise and direct the day-to-day operations of casino bars, lounges, beverage stations, and assigned beverage venues.
Maintain exceptional guest service standards and ensure all team members deliver a world-class guest experience.
Lead by example through active floor presence, coaching, and hands-on support during peak business periods.
Conduct pre-shift meetings to communicate operational priorities, promotions, service expectations, and guest service initiatives.
Monitor beverage quality, presentation standards, cleanliness, and service consistency throughout all beverage outlets.
Resolve guest concerns, complaints, and service recovery situations in a timely and professional manner.
Ensure compliance with all responsible alcohol service laws and company policies.
Team Leadership & Development
Supervise, coach, develop, and motivate bartenders, beverage servers, and support staff.
Create a positive work environment that promotes teamwork, accountability, and employee engagement.
Train team members on beverage preparation, service standards, product knowledge, upselling techniques, and responsible alcohol service.
Conduct performance discussions, recognition programs, corrective actions, and ongoing coaching as necessary.
Assist with recruiting, interviewing, onboarding, training, and retention of beverage team members.
Ensure new hires receive complete departmental orientation and operational training.
Beverage Program & Inventory Management
Maintain thorough knowledge of beer, wine, spirits, cocktails, and beverage trends.
Monitor inventory levels, ordering, receiving, storage, and distribution of beverage products.
Conduct inventory counts and assist with variance investigations and corrective actions.
Control beverage costs through proper portioning, waste reduction, and inventory management practices.
Ensure all products are rotated, stored, and handled according to company and regulatory standards.
Partner with vendors and suppliers to support promotions, product launches, tastings, and team education opportunities.
Financial Accountability
Monitor labor utilization and productivity to maintain budgeted staffing levels.
Assist in preparing schedules that support business demands while controlling labor costs.
Monitor beverage sales performance and identify opportunities to increase revenue and profitability.
Support promotional programs, contests, and upselling initiatives designed to increase beverage sales.
Ensure proper cash handling, cash accountability, POS procedures, and transactional accuracy.
Compliance & Safety
Ensure compliance with gaming regulations, alcohol beverage licensing requirements, health department regulations, and company policies.
Maintain a safe working environment for guests and team members.
Ensure all incidents, guest concerns, and operational issues are documented and reported appropriately.
Verify team adherence to company safety procedures, sanitation standards, and emergency protocols.
Support audits and inspections as required by regulatory agencies and company standards.
Communication & Collaboration
Communicate effectively with Food & Beverage leadership, Casino Operations, Security, Facilities, Marketing, and other departments.
Partner with culinary and restaurant leadership to ensure seamless guest experiences across all venues.
Assist other Food & Beverage operations as business needs require.
Provide operational updates, shift summaries, and performance feedback to leadership.
Operational Readiness
Conduct opening, shift, and closing inspections of beverage outlets.
Verify adequate inventory, equipment functionality, operating supplies, and staffing levels.
Ensure bars and service stations are fully stocked and prepared for business demands.
Monitor outlet appearance, cleanliness, organization, and overall operational readiness throughout each shift.