Highlights
Candidates are answering emails and making outbound calls to Edward Jones associates relating to health and welfare benefits, including medical (consumer-driven/high-deductible plans), dental, vision, spending accounts, including H.S.A, wellness program, life insurance, and disability. This includes answering questions from associates and family members about health/welfare benefits, serving as a liaison for difficult or sensitive claim issues, reporting reconciliation review, solving eligibility and claim issues, and notifying associates, internal stakeholders, and vendors of benefits status.
Numbers & Facts
| Location | St Louis, MO (Remote) |
| Industry | Staffing/Employment Agencies |
| Company Size | 50 to 99 employees |
| Year Founded | 2014 |
| Website | http://www.insyncstaffing.com/default.html |
Description
Benefits Specialist
Role Description
Candidates are answering emails and making outbound calls to Edward Jones associates relating to health and welfare benefits, including medical (consumer-driven/high-deductible plans), dental, vision, spending accounts, including H.S.A, wellness program, life insurance, and disability. This includes answering questions from associates and family members about health/welfare benefits, serving as a liaison for difficult or sensitive claim issues, reporting reconciliation review, solving eligibility and claim issues, and notifying associates, internal stakeholders, and vendors of benefits status.
Skills Required Qualifications (Specific skills required for this role)
Problem Solving
Experience
Benefits (employee contribution):
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
Role Description
Candidates are answering emails and making outbound calls to Edward Jones associates relating to health and welfare benefits, including medical (consumer-driven/high-deductible plans), dental, vision, spending accounts, including H.S.A, wellness program, life insurance, and disability. This includes answering questions from associates and family members about health/welfare benefits, serving as a liaison for difficult or sensitive claim issues, reporting reconciliation review, solving eligibility and claim issues, and notifying associates, internal stakeholders, and vendors of benefits status.
Skills Required Qualifications (Specific skills required for this role)
- Strong computer skills are required, including MS Word/Excel/Outlook, Microsoft Edge, Windows Explorer, SharePoint, and Internal Software
- Comfortable learning new information within a short period of time.
- Strong service resolution skills
- Ability to work well in a fast-paced, team-oriented environment
- Preferred Qualifications (Desired but not required)
- Software/Skills preferred: Service/call center background with high service focus
- Experience with HCM systems, Microsoft programs, including Word, Excel, and Outlook. Call management tracking system and multiple vendor sites are used as well.
- Previous service experience preferred, but not required
- Benefits experience also preferred, but not required.
- Strong written communication skills
- Bachelor's degree in a business-related field preferred, but not required
Problem Solving
- Recommends solutions and provides education to associates to create a better understanding of benefits
Experience
- HS Diploma required, bachelor s degree preferred,
- Minimum 1 year in Human Resources or Minimum 1 year in a service-providing role required.
Benefits (employee contribution):
- Health insurance
- Health savings account
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life insurance
- Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.
About Company
We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible.
inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced.
The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
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