Administrative Skills, Billing, Call Center Evaluation, Compensation and Benefits, Customer Relations, Customer Service Systems, Customer Support/Service, Diversity, Employee Benefits, Hospital, Human Resources, Organizational Skills, Quality Assurance, Quality Metrics, Team Player, Time Management
At BCInsourcing, we believe our people are our greatest strength. We strive to hire individuals from diverse backgrounds because different perspectives make us stronger, more innovative, and better equipped to serve others. If you are passionate about helping people and enjoy being part of a dynamic, team-oriented environment, you'll feel right at home here.
BCInsourcing, a Lockton Company, is one of the nation's leading benefit communication firms. Headquartered in Kansas City, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with our clients' HR departments to support both organizations and their employees.
Location: This position supports Cincinnati Childrens Hospital Medical Center.
ESSENTIAL FUNCTIONS
- Serves as a liaison between the client's Human Resources department, employees, and benefit carriers.
- Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans.
- Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of qualifying life events, status changes, dependent verification, billing, leaves of absences, benefit enrollments and applications and varied assistance programs.
- When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and Lockton.
- Investigates and self-resolves benefit-related concerns, including enrollment, deduction, billing, and claim issues.
- Responds to employee and carrier inquiries in a timely and accurate manner.
- Tracks to distribute all compliance notifications timely.
- Accurately tracks employee services and client support in appropriate systems.
- Creates and maintains a proactive environment by promptly coordinating with supervisors and other appropriate parties when recognizing an accelerated issue or unusual matter to collectively provide solutions and ensure it is resolved thoroughly and accurately.
- Performs other duties as assigned.