Position Overview
The Bar Manager is responsible for the execution of all beverage business operations and management of all bar staff including, hiring, training, and onboarding. The Bar Manager also is responsible for all bar administrative processes.
The Bar Manager reports directly to the General Manager daily with a dotted line to the Senior Director of Operations and collaborates with the VP of Operations, Product as needed.
Core Duties & Responsibilities:
Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
Provide guidance and leadership to employees while fostering our Core Values
Maintains service and sanitation standards in bar/restaurant and all service areas
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
Teamwork & Communication
All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
Provide a strong sense of leadership in all Gin & Luck activities – lead by example
Encourages and builds mutual trust, respect, and cooperation among teammates/staff
Establishes guidelines so employees understand expectations and parameters
Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text, or call) same day with a timeline regarding a full response
Weekly communication with staff (recaps): spirit list updates with notes/86’s and additions – ongoing training with staff, i.e., articles, inspiration
Attend: weekly L-10 Meetings in person or via phone, weekly “Alignment” meeting with General Manager, and bi-monthly “Alignment” call with Beverage Director
Meet with reps, ambassadors, and distillers to taste product
Assist GM, Front of House Manager and EC with the organizations of special events, buyouts, off site events, etc.
As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events
Service Standards
Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service. offerings; build relationships with preferred patrons; maintain good community relations
Maintain and oversee quality of standards in drink preparation and service
Implement company policies and standard operating procedures (SOPs and Steps of Service) in tandem with the General Manager (GM) and Beverage Director (BD); evaluate and improve such policies and SOPs
Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) activities - coach, teach, delegate, lead
Respond immediately and directly to all customer complaints; every negative comment or reaction will be addressed by a manager and no customer leaves unhappy
Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
Monitor restaurant and kitchen flow regarding timeliness during business hours and assist when and where needed
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
Administrative Duties
Regularly update Evernote, Toast and Slack with cocktail and training information- including recipes, SOP’s, and cleaning duties
Contribute to maximizing company profitability with a target margin consistent with annual projections; establish and monitor financial cost controls (ordering, pricing, inventory, and loss management)
Monthly inventory with Restaurant365 audit submitted to GM, VP of Product and owners monthly – completed on the first day of each month
Maintain COGS and inventory through Restaurant365: monitor weekly, monthly, and annual COGS to budget
Ordering of product in relation to the beverage program
Invoice recording for beer, wine, spirits and other bar related items and consumables
Creation of daily and weekly cleaning duties as well as open and closing responsibilities for each Bar position
Implementation of staff education (product knowledge and tastings, menu changes, service standards, purveyor visits, quizzes etc.)
Responsible for writing, implementing, and grading tests and quizzes
Communicate any bar supply, glassware, or equipment with a cost of $500 or more to management (GM) prior to completing purchase
Maintaining organization of liquor room and all bar-related storage spaces
Execute Bartender/barback interviews, hiring, onboarding, and training
Implement and uphold disciplinary action, when necessary, as directed by GM, VP of Operations and Human Resources
Assist GM, SDO, Operations and VPOP in developing and implementing strategies to increase year over year sales
Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
Administer bi-annual check-ins and annual reviews
Menu Development & New Menu Launch
Assist Vice President of Product in the curation cocktails, spirit list, wine, and beer offerings
Organize new menu rollout dates as directed by VPOP
Lead all-staff tasting for new menus; create auxiliary educational materials for service staff (e.g. information on new spirits, ingredients, etc.)
Follow-up on menu knowledge and execution through testing
Prepare for menu launch: prep sheets, cocktail descriptions, cheater map, reorg walk-in, reorg liquor room, bar cleaning
Human Resources
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels employees regarding performance on an on-going basis
Ensures employees are treated fairly and equitably. Strives to improve employee retention
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures recognition is taking place across areas of responsibility
Physical Demands
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. Execution of bar program under various conditions of heat and stress accommodations.
Required Qualifications:
3+ years of proven management experience in a reputable establishment
Highest levels of EQ and discretion
Ability to lead and develop teams
In-depth knowledge of beverages, including spirits, wines, beers, and cocktails
Proficiency in inventory management and cost-control techniques
Strong leadership, interpersonal, and communication with the ability to motivate and inspire a diverse team
Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
Outstanding communication skills with the ability to interact effectively with customers and team members
Excellent customer service and problem-solving abilities
Flexibility in working hours, including early mornings, evenings, weekends, and holidays
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor
Desired Qualifications:
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2+ years of management experience in a high-volume establishment
3-4 years of supervisory experience
Familiarity with local alcohol regulations and certification in responsible service practices
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency
What We Offer:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $84,500-$88,500. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion