About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
We are on a mission to be America's small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist, you help fuel the growth of small businesses. The Associate Deposit Operations Specialist is responsible for all deposit operational activity for the bank including account maintenance, money movement, and reconciliation. This position promotes business for the bank by maintaining relationships with internal and external bank customers.
The Associate Deposit Operations Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.
What You'll Do at Live Oak
Maintain knowledge and understanding of bank policies and procedures
Process ACH transactions, ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelines
Open collateral and bank-controlled accounts per requirements of the lending relationship
Maintain and update account holder information across multiple banking systems
Research and resolve deposit account and general ledger reconciliation differences
Monitor and review online deposit applications to ensure accurate documentation has been obtained
Monitor and address all exception items including non-post, stop pays and NSF transactions
Handle incoming and outgoing wire requests
Issues and maintains debit cards
Handles debit card disputes
Adhere to all regulatory requirements and training
Organize, plan, and prioritize
Apply knowledge of deposit products, services, rules, and regulations
Pay close attention to detail to ensure accuracy and to minimize mistakes
Take steps to reduce adverse effects and mitigate risk
Effectively communicate with others and adapt communication style as needed
Demonstrate willingness to learn, accept feedback, improve, and adapt to change
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Required Experience
Preferred Experience
A minimum of 2 years banking experience
Knowledge of banking regulations
Our Values
Dedication: Possess a deep commitment to Live Oak Bank's mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at HumanResources@liveoak.bank.
EEO is the Law
The base pay range for this position is $19.77 - $32.12 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate's salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.