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Associate Benefits Administrator

The Panther Group

Boston, MA

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JOB DETAILS
SALARY
$33
SKILLS
Analysis Skills, Auditing, Billing, Communication Skills, Compensation and Benefits, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Quality, Detail Oriented, Email Technology, Employee Benefits, Employee Orientation, HRIS/HRMS, Human Resources, Microsoft Office, Multitasking, Organizational Skills, Payroll Tax, Presentation/Verbal Skills, Process Improvement, Process Management, Reporting Skills, ServiceNow, Team Player, Time Management, Tuition Fees, Writing Skills
LOCATION
Boston, MA
POSTED
2 days ago

The Panther Group is seeking an experienced Associate Benefits Administrator to support a prestigious university in Boston, MA. This is an excellent opportunity for a benefits professional who enjoys providing outstanding customer service, managing benefit administration processes, and working in a collaborative HR environment.

This is a hybrid position requiring a minimum of two days per week onsite in Boston.
Position Overview
Reporting to the Benefits Manager, the Associate Benefits Administrator serves as a primary point of contact for employees regarding benefit programs, including tuition remission, health and welfare benefits, payroll deductions, and employee communications.

We're looking for a seasoned benefits professional who can quickly step into the role with minimal training. The ideal candidate is detail-oriented, customer-focused, highly organized, and able to thrive in a fast-paced environment while managing multiple priorities.
Responsibilities
  • Serve as the primary contact for employee benefits inquiries via phone, email, CRM system, and in person.
  • Administer the tuition remission/waiver program, including reviewing eligibility, processing requests, and coordinating with internal departments.
  • Process benefit invoices and monthly premium payments accurately and on time.
  • Verify and process benefit enrollments, qualifying life events, payroll deductions, and employee benefit changes.
  • Conduct routine audits, including unpaid leave tracking, evidence of insurability, and benefits eligibility reviews.
  • Track benefits for employees on unpaid leaves and long-term disability while coordinating with third-party vendors.
  • Process tuition waivers and provide guidance regarding program eligibility and policies.
  • Prepare employee communications and correspondence related to benefit programs.
  • Assist with benefits events, including Open Enrollment, employee orientations, wellness initiatives, and Benefits Fair activities.
  • Generate reports, perform audits, and help maintain the integrity of benefits data.
  • Identify opportunities to improve processes and leverage technology to streamline benefits administration.
  • Partner with internal teams and external vendors to resolve benefits-related issues.
Qualifications
  • Bachelor's degree required.
  • 1–3+ years of Human Resources, Benefits Administration, or related experience.
  • Strong customer service skills with the ability to explain complex benefit information clearly and professionally.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and exceptional attention to detail.
  • Ability to work independently with minimal supervision.
  • Proficiency with Microsoft Office, including intermediate Excel skills.
  • Experience using HRIS systems (Workday experience is a plus).
  • Strong organizational and multitasking skills in a fast-paced environment.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Experience processing benefits invoices, audits, payroll deductions, or employee benefits is highly preferred.
Preferred Experience
Candidates with experience in any of the following are encouraged to apply:
  • Benefits Administration
  • Leave Administration
  • Tuition Remission Programs
  • HR Operations
  • Employee Benefits
  • HRIS Systems
  • Workday
  • ServiceNow
  • Open Enrollment
  • Payroll Deductions
Pay is up to $33 per hour DOE

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About the Company

T

The Panther Group

The Panther Group is minority owned and certified, making diversity, equity and inclusion core components of our mission.

With our commitment to respecting and empowering our employees as individuals, diversity is a competitive advantage in the marketplace.

The Panther Group has a proven track record of connecting quality talent with the right position. We believe in a hands-on approach, with a focus on building lasting relationships with our Employees and our Clients. Our Employees find flexibility and growth to reach their career goals.

The Panther Group celebrates 25 years of recruitment and workforce solutions expertise. 

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1992
WEBSITE
http://thepanthergrp.com

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