ASSISTANT DIRECTOR OF FRONT OFFICE
Luxury Lifestyle Hotel • Miami, Florida • USD $90,000 - $95,000 per year
ABOUT THE ROLE
We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.
WHAT YOU'LL DO
- Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards
- Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable
- Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development
- Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed
- Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs
- Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts
- Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience
- Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores
WHAT YOU BRING
- Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment
- Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement
- Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting
- Excellent communication and interpersonal skills, both verbal and written
- Flexible and comfortable leading in a 24-hour operational environment
- Post-secondary diploma or degree in Hospitality Management or a related field is a plus
- Valid US work authorization required - visa sponsorship is not available
WHAT'S OFFERED
- USD $90,000 - $95,000 per year
- Relocation assistance available for qualifying US-based candidates
- Comprehensive benefits package
- Learning and development opportunities with career growth potential
- A leadership role at a prominent luxury lifestyle hotel in Miami