Advising Administrative Assistant (Chesapeake Campus)

Title: Advising Administrative Assistant (Chesapeake Campus)

Agency: Tidewater Community College

Location: Chesapeake - 550

FLSA: Nonexempt

Hiring Range: $16.83 per hour

Full Time or Part Time: Part Time

Additional Detail

Job Description:

Tidewater Community College has served South Hampton Roads - both students and employers - for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Position Summary:

The Advising Administrative Assistant provides frontline, administrative, and clerical support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator.

Functional Responsibilities:

This position will provide detailed information to students, staff, and the public regarding college programs, policies, and procedures; triage students and other internal and external customers to assess and meet their needs; provide proficient and direct customer service, both face-to-face and virtual, in a high-paced office environment; maintain, retrieve, and purge confidential student records; scan and link files in the document imaging system; make updates in the Student Information System (including advisor assignments and curriculum changes); inventory and maintain office storage and supplies; and create and update databases and other recordkeeping systems.

Minimum Qualifications:

• Experience providing direct customer service in a high-paced environment
• Demonstrated ability to assist the public in a courteous and helpful manner
• Demonstrated ability to work independently and collaborate with administrators, faculty, and staff
• Demonstrated ability to effectively communicate orally and in writing
• Demonstrated skills in the use of contemporary computer application software, to include word processing and spreadsheets, and other information technology applications such as those that manage college student information data
• Knowledge of state and federal policies, to include FERPA
• Knowledge of college policies and procedures

Additional Considerations:

N/A