Administrative Support Help Desk Assistant

This role is responsible for monitoring service requests, coordinating facilities-related activities, maintaining records, and providing responsive customer service to employees, vendors, and business partners. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers.

Kforce has a client in NYC that is seeking an Administrative Support Help Desk Assistant. Summary: We are seeking a highly organized Administrative Support / Facilities Help Desk Assistant to provide administrative and operational support to a Facilities team. This role is responsible for monitoring service requests, coordinating facilities-related activities, maintaining records, and providing responsive customer service to employees, vendors, and business partners. The ideal candidate has corporate facilities or building operations experience, strong follow-up skills, and the ability to manage multiple requests in a fast-paced environment. Key Responsibilities:

• Provide general administrative and clerical support to Facilities leadership and team members
• Monitor, review, prioritize, assign, and close Facilities Help Desk requests
• Track service requests received through ticketing systems, email, and other communication channels
• Coordinate with Facilities and maintenance teams to resolve outstanding requests
• Maintain facilities records, electronic files, drawings, and supporting documentation
• Submit and track landlord service requests
• Coordinate freight elevator reservations, after-hours HVAC, maintenance, and event-related requests
• Track Certificates of Insurance and vendor documentation
• Maintain preventive maintenance schedules and workload trackers
• Support maintenance, construction, office, and event-related facilities activities
• Communicate facilities procedures, updates, and service information to internal stakeholders
• Coordinate with vendors, landlords, employees, and internal departments
• Provide administrative support to Facilities leadership as needed

Requirements:

• 2-4 years of experience in facilities management, building operations, administrative support, or related areas
• Experience working within a corporate environment
• Basic understanding of building and facilities operations
• Strong customer service and communication skills
• Strong organizational and time-management abilities
• Experience managing help desk requests or service tickets
• Strong follow-up skills and attention to detail
• Ability to manage multiple priorities and meet deadlines
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work independently and collaboratively across multiple departments

Preferred Qualifications:

• Facilities CMMS experience
• ServiceNow experience
• Familiarity with Slack and Ariba
• Microsoft PowerPoint experience
• Experience maintaining vendor or facilities documentation

Key Skills:

• Facilities Operations
• Help Desk Support
• Service Ticket Management
• Administrative Support
• Facilities CMMS
• ServiceNow
• Preventive Maintenance Tracking
• Vendor Coordination
• Certificate of Insurance Tracking
• Documentation & Records Management
• Microsoft Office
• Customer Service
• Workload Tracking
• Organization & Prioritization