Administrative Support Clerk

This position serves as a primary point of contact for customers, processes orders and records in the ERP system, and performs general administrative functions that support the sales and operations teams. Job Summary The Administrative Support Clerk provides front-line customer support and accurate data entry to ensure smooth daily operations during the assignment period for the Moducoatings location.

Job SummaryThe Administrative Support Clerk provides front-line customer support and accurate data entry to ensure smooth daily operations during the assignment period for the Moducoatings location. This position serves as a primary point of contact for customers, processes orders and records in the ERP system, and performs general administrative functions that support the sales and operations teams.Job Duties and Responsibilities

• Serve as a point of contact for customers via phone, email, and in person.
• Respond to customer inquiries regarding order status and delivery schedules; direct pricing and product questions to the sales team.
• Enter customer orders, updates, and related data accurately into the ERP system.
• Maintain and update customer records, ensuring data integrity and completeness.
• Process and verify order documentation and customer correspondence.
• Assist with resolving basic customer concerns in a professional and timely manner.
• Greet and assist visitors, vendors, and delivery personnel.
• Answer and direct incoming telephone calls.
• Distribute incoming mail and coordinate outgoing shipments.
• Organize and maintain filing systems and office documentation.
• Support the sales and operations teams with administrative tasks as assigned.
• Perform other duties as assigned to support business operations.

Skills

• Strong customer service and interpersonal skills.
• Accurate and efficient data entry with strong attention to detail.
• Clear verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Organized and dependable with a professional demeanor.

Education

• Required: High school diploma or GED.

Work Experience

• Required: Minimum of 1 year of experience in customer service, data entry, or general office support.
• Preferred: Experience with ERP or order management systems.

Physical Requirements

• Ability to sit, stand, and walk throughout the workday.
• Must be able to use a computer, telephone, and standard office equipment.
• Occasionally required to lift and carry items up to 20 pounds, unassisted.

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