Administrative Assistant supporting CISO

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Administrative Assistant to the Chief Information Security Officer (CISO) is a highly-trusted partner who enables the CISO to operate effectively across a complex, highly regulated enterprise. The role provides proactive operational, administrative, and coordination support while exercising discretion, sound judgment, and executive presence in all interactions.

This position functions as a critical role to the CISO-serving as a gatekeeper, trusted partner, and integrator across Information Security Services (ISS), Technology, Risk, Legal, Audit, and senior enterprise leadership across various business lines. Success in this role requires exceptional organizational acumen, anticipation of executive needs, and the skill to operate confidently in fast paced, high-stakes environments involving sensitive information.

What Success Looks Like

• The CISO's time is optimized and focused on the most critical enterprise priorities
• Executive meetings are well run, prepared, and outcome driven with minimal friction
• Stakeholders experience timely, professional, and reliable interactions with the ISS executive office
• Sensitive matters are handled discreetly and appropriately with no surprises
• The ISS leadership team benefits from increased operational efficiency and clarity

• Provide comprehensive administrative support to the CISO, including complex calendar management, travel coordination, expense reporting, and daily schedule prioritization
• Anticipate needs and proactively manage competing demands on the CISO's time, ensuring focus on the highest value activities
• Prepare the CISO for meetings by coordinating materials, tracking follow ups, and ensuring readiness for executive level engagements

• Serve as a primary point of contact for internal and external executive stakeholders, representing the CISO with professionalism, discretion, and sound judgment
• Coordinate communications across ISS leadership, business executives, and enterprise partners to ensure clarity, timeliness, and alignment
• Manage sensitive and confidential correspondence, information, and materials with the highest degree of integrity and confidentiality

• Plan, coordinate, and support executive meetings, including leadership team meetings, governance forums, and ad hoc executive sessions
• Track action items, decisions, and key deliverables, ensuring follow through and accountability across participants
• Support preparation for Board, risk committee, audit, and regulatory related meetings by coordinating schedules, materials, and logistics

• Help manage the operational routine of the ISS executive office, including recurring deliverables, planning cycles, and leadership cadences
• Identify opportunities to improve administrative processes, workflows, and tooling to increase efficiency and reduce friction
• Act as a stabilizing presence during periods of high intensity, incident response, or executive escalation

• Exercise independent judgment in handling inquiries, requests, and issues on behalf of the CISO
• Maintain situational awareness of ISS priorities, key initiatives, and leadership dynamics to provide informed support
• Uphold the CISO's standards, style, and expectations in all interactions and communications

• High school diploma
• Typically five or more years of experience in administrative and support staff activities, preferably at the SVP, EVP, or C suite level
• Commitment to working in U.S. Bank Plaza building in downtown Minneapolis per the location expectations noted below

• Prior experience supporting a CISO, CIO, CRO, or equivalent risk/technology executive
• Familiarity with cybersecurity, technology, risk, or regulatory environments
• Proven to work independently with minimal direction in a fast-moving executive setting
• Keen situational judgment and diplomacy when navigating competing priorities and executive personalities
• Continuous improvement mindset with a bias toward proactive problem solving
• Demonstrated experience operating in large, complex, or highly regulated environments (e.g., financial services, technology, healthcare)
• Exceptional organizational, time management, and prioritization skills
• Proven skills in handling sensitive information and matters of discretion with professionalism and confidentiality
• Effective in not only written and verbal communications but in interacting confidently with senior executives as well
• Advanced proficiency with Microsoft 365 tools (Outlook, Teams, Excel, PowerPoint, SharePoint, Copilot)
• Bachelor's degree or higher

• This role requires working from a U.S. Bank location three (3) or more days per week.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law