Administrative Assistant, Residential Real Estate

Hankin & Pack

Charlotte, North Carolina

JOB DETAILS
SKILLS
Administrative Skills, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Entrepreneurship, Interpersonal Skills, Legal, Mortgage, Multitasking, Online Communications, Organizational Skills, Real Estate, Real Estate Law, Residential Real Estate, Team Player, Telephone Skills, Time Management, Vision Plan
LOCATION
Charlotte, North Carolina
POSTED
4 days ago

Join a Fast-Paced, Growing Residential Real Estate Law Firm!

Location: Charlotte, NC
Job Type: Full-Time, In-Office
 
Hankin & Pack PLLC is a dynamic, entrepreneurial firm recognized by clients as one of the region's leading real estate law practices. We're a collaborative, forward-thinking team fueled by a shared passion for excellence-and we're growing.
 
We are currently seeking a full-time Administrative Assistant to join our Charlotte, NC office. You will provide top tier customer service in-person, by phone, and through multiple channels of online communication. The ideal candidate will have 1-2 years of prior customer service experience, be committed to providing excellent client experience, possess strong interpersonal skills and be able to switch quickly between multiple tasks. 

What You'll Do:

  • Answer incoming phone calls promptly and professionally
  • Direct calls and inquiries to the appropriate staff
  • Provide top tier customer service in-person, by phone, and through email.
  • Receive mail/packages and distribute according to process
  • Scan, file, and organize both physical and digital documents
  • Maintain accurate and organized office records
  • Send out checks and loan packages in a timely and accurate manner
  • Assist with basic transaction tasks as needed
  • Provide coverage for the front desk as needed

What You'll Need:

  • Previous experience in an office administrative role is preferred but not required
  • Knowledge of the real estate or mortgage industry is helpful
  • Exceptional communication and customer service skills
  • Strong attention to detail
  • Dependable
  • Technologically savvy
  • Skilled muti-tasker
  • Highly organized

What We Offer:

  • Competitive base salary based on experience
  • Eligible for annual bonuses based on performance
  • Full Medical, dental, and vision insurance coverage for employee
  • Disability and life insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Excellent training and mentorship program
  • Collaborative and family-oriented culture
  • Real growth opportunities

 

Hankin & Pack Core Values

Consistency - Deliver the same high standard on every deal by following firm policies and client expectations.

Communication - Be helpful, precise, and cheerful. Proactively bring solutions.

Enjoy the Journey - Bring positivity and lift up those around you, even when challenges arise.

Productivity - Be efficient to create space for innovation and growth.

Accountability - Own your work and be proud of your contributions.

Servant Mentality - Deliver respectful, people-first service in every interaction.

Teachability - Stay humble and open to learning new approaches.

Tenacity - Be resilient, work hard, and stick with it until the job is done.

 

We believe our firm is only as strong as the people who power it. If you're ready to kickstart your career, grow your skills, and join a team that values and rewards you-apply today!

Learn more at www.hankinpacklaw.com


About the Company

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Hankin & Pack