We are assisting our client with hiring an Administrative Assistant who wants to make a real difference by helping service and grow our book of business. Our client is looking for a helpful, adaptable, and motivated problem solver with strong communication skills who will thrive in a diverse work environment, enjoy handling a variety of tasks, and want to make a positive impact on both co-workers and clients. Industry experience is a plus, but not required. Key Responsibilities: - Investigate and resolve customer complaints promptly and professionally, ensuring customer satisfaction.
- Provide accurate quotes for new business policies, tailoring coverage to meet client needs.
- Make updates and changes to existing customer policies, ensuring accuracy and compliance.
- Understand and communicate customer concerns effectively to the relevant parties, acting as a liaison between clients and the company.
- Answer phones, screen calls, and take messages, ensuring smooth communication and follow-up.
- Follow up with customers regarding service needs, providing exceptional customer service and support.
- Contribute to overall office operations, helping maintain an organized and efficient work environment.
Requirements - Must obtain Property and Casualty Insurance licensure through the Department of Insurance
- Strong communication and organizational skills
- Ability to multitask and adapt in a fast-paced environment
Job Details - Job Type: Full-time
- Salary: Based on experience
Benefits - Simple retirement matching after the first year
- Paid time off
Schedule - Monday through Friday
- 7.5-hour day shift
Work Location - Onsite, one location
- Lexington, KY 40504 (Must be able to reliably commute or plan to relocate before start date)
Our client is a proud captive insurance agency affiliated with Kentucky Farm Bureau Mutual Insurance Companies. They specialize in providing a comprehensive range of insurance products tailored to meet the diverse needs of our clients. Current offerings include: - Property Insurance: Coverage for homes and rental properties, ensuring peace of mind for homeowners and landlords.
- Auto Insurance: Comprehensive and collision coverage for personal vehicles.
- Motorcycle Insurance: Customized policies for motorcycle enthusiasts.
- Renters Insurance: Affordable protection for renters, covering personal belongings and liability.
- Life Insurance: A variety of life insurance options designed to protect your loved ones and secure your financial future.
Our client is committed to delivering exceptional customer service, personalized insurance solutions, and a deep understanding of the local community. Our goal is to help you safeguard what matters most.
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