Internal Close Date: July 8, 2026Grade Level: 5ASalary: $24.41 34.80 per hourNote: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.Department/Location: Rent CollectionsSummaryThe primary purpose of this position is to coordinate the daily administrative operations of the Rent Collections Department as assigned by the Manager of LOC. The incumbent provides administrative and clerical support for the Rent Collections Department, and acts as a liaison with other departments, staff, and external customers.All activities must support the Minneapolis Public Housing Authoritys (MPHA or Authority) mission, vision, and values.Essential Duties and ResponsibilitiesThe position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.Responds to in-person and telephone inquiries from residents, case managers, or any other internal or external customers to the Authority regarding all aspects of the Rent Collections Department. Serves as first point of contact to screen calls and resolve in-person and/or telephone inquiries and complaints. Researches the software system and tenants files for information and provides referrals to appropriate staff as needed. Responds to incoming business calls and, using good judgment, prioritizes and directs the calls to appropriate individuals if unable to resolve. Performs administrative support duties in response to the departments daily workflow, including organizing, compiling, maintaining, and coordinating daily appointment activities, arranging and scheduling meetings, and retrieving and compiling preparatory information for department staff; i.e. court documents, letters to residents, working with sheriffs office and moving and storage company. Performs department billing activities, including creating purchase orders and submitting bills for payment. Completes daily deposits and applies to residents account. Accepts and routes information and documentation submitted via walk-in, phone calls, or email and documents the appropriate spreadsheet. Organizes, maintains, and secures filing of data/mail received into resident and department records using scanning system. Compiles and submits a monthly report of work activities, including, but not limited to, tracking walk-ins serviced and the number of tenant calls and payments received. Monitors and orders all department supplies, equipment maintenance, and servicing to ensure the department is fully operational. Processes related paperwork. Provides back up administrative support to the Rent Collection Agents. Performs other related duties as assigned.Behavioral CompetenciesMPHA expects all employees to exhibit the following behavioral skills:Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.Work EnvironmentThe work of this position is performed entirely on-site in support of our agency's mission. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.Office environment. The noise level in the work environment is usually moderate.