Administrative Assistant II - Rent Collections (Bilingual Somali Preferred)

Michigan Primary Health Care Association

Minneapolis, MN

Apply

JOB DETAILS

SALARY

$24.41–$34.80 Per Hour

SKILLS

Administrative Skills, Auto Insurance, Billing, Calendar Management, Case Management, Communication Skills, Computer Skills, Computer Software, Customer Support/Service, English Language, Equipment Maintenance/Repair, Establish Priorities, High School Diploma, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multilingual, On Site Support, Operations, Operations Processes, Order Supplies, Organizational Skills, Physical Demands, Plan Meetings, Public Housing, Purchase Orders, Rentals, Special Needs, Team Player, Telephone Skills, Time Management

LOCATION

Minneapolis, MN

POSTED

2 days ago

Description

Internal Close Date: July 8, 2026

Grade Level: 5A

Salary: $24.41 - 34.80 per hour

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Rent Collections

Summary

The primary purpose of this position is to coordinate the daily administrative operations of the Rent Collections Department as assigned by the Manager of LOC. The incumbent provides administrative and clerical support for the Rent Collections Department, and acts as a liaison with other departments, staff, and external customers.

All activities must support the Minneapolis Public Housing Authority's ("MPHA" or "Authority") mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Responds to in-person and telephone inquiries from residents, case managers, or any other internal or external customers to the Authority regarding all aspects of the Rent Collections Department.
Serves as first point of contact to screen calls and resolve in-person and/or telephone inquiries and complaints. Researches the software system and tenants' files for information and provides referrals to appropriate staff as needed.
Responds to incoming business calls and, using good judgment, prioritizes and directs the calls to appropriate individuals if unable to resolve. Performs administrative support duties in response to the department's daily workflow, including organizing, compiling, maintaining, and coordinating daily appointment activities, arranging and scheduling meetings, and retrieving and compiling preparatory information for department staff; i.e. court documents, letters to residents, working with sheriff's office and moving and storage company.
Performs department billing activities, including creating purchase orders and submitting bills for payment.
Completes daily deposits and applies to resident's account.
Accepts and routes information and documentation submitted via walk-in, phone calls, or email and documents the appropriate spreadsheet.
Organizes, maintains, and secures filing of data/mail received into resident and department records using scanning system.
Compiles and submits a monthly report of work activities, including, but not limited to, tracking walk-ins serviced and the number of tenant calls and payments received.
Monitors and orders all department supplies, equipment maintenance, and servicing to ensure the department is fully operational. Processes related paperwork.
Provides back up administrative support to the Rent Collection Agents.
Performs other related duties as assigned.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Work Environment

The work of this position is performed entirely on-site in support of our agency's mission. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate.

Requirements

Education and/or Experience

High School Diploma or GED Certificate and a minimum of two (2) years of general customer service and administrative experience. An equivalent combination of education and experience may be considered.

Some positions may require possession of a valid driver's license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority's automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Administrative Assistant II - Rent Collections (Bilingual Somali Preferred)

Michigan Primary Health Care Association

Minneapolis, MN

About the Company

Michigan Primary Health Care Association

Similar Job Searches