Administrative Assistant (Customer Service & Office Support)

Administrative Assistant (Customer Service & Office Support)

Paul Davis Restoration – Memphis, TN

$18–$22/hour + Performance Bonus

Full-Time

Monday–Friday

This Is Not a Basic Admin Job

At Paul Davis Restoration, we operate in a fast-paced, high-responsibility environment where details matter and customers are often dealing with stressful situations. We are looking for someone who is organized, reliable, and takes ownership of their work—not someone who needs constant direction. If you prefer a slow or highly repetitive role, this likely isn't the right fit.

What You'll Be Responsible For

Customer Communication

• Answer incoming calls and confidently guide customers through next steps
• Gather accurate information quickly and route calls appropriately
• Maintain a calm, professional tone—even with stressed or frustrated callers

Accounts Receivable Support

• Assist with invoicing and maintain organized billing records
• Ensure information is accurate and up to date
• Support the team in keeping financial documentation clean and complete

Scheduling & Coordination

• Help manage calendars and coordinate appointments
• Keep schedules organized and proactively resolve conflicts
• Ensure nothing "falls through the cracks"

Subcontractor Onboarding

• Collect and verify required documentation (W-9s, insurance, agreements)
• Maintain organized and complete vendor files
• Follow up when documentation is missing or incomplete

Office Operations

• Support day-to-day office needs
• Communicate clearly with team members and customers
• Help maintain a high standard of organization and responsiveness

Compensation & Benefits

• $18–$22/hour (based on experience)
• Performance-based bonus opportunities
• Stable, growing company with long-term opportunity

What You Must Bring

• 2+ years of administrative or customer service experience (required)
• Strong phone presence and clear communication skills
• High attention to detail—you catch mistakes others miss
• Ability to manage multiple priorities without getting overwhelmed
• Strong sense of ownership and follow-through
• Proficiency in Microsoft Office (Outlook, Excel, Word)

This Role Is NOT a Fit If You:

• Need constant reminders or supervision to complete tasks
• Struggle with organization or time management
• Avoid difficult conversations or follow-up
• Prefer a slow-paced or low-accountability environment

• This Role IS a Fit If You:

  • Take pride in staying organized and on top of everything
  • Follow through without being asked twice
  • Communicate clearly and confidently
  • Enjoy being a key part of a team that depends on you

  To be considered, include a brief note answering:

  "What systems or methods do you personally use to stay organized when managing multiple tasks?" Applications without this will not be considered.

  Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

  We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

  Our Vision:

  To Provide Extraordinary Care While Serving People In Their Time Of Need.

  Our Values:

  Deliver What You Promise

  Respect The Individual

  Have Pride In What You Do

  Practice Continuous Improvement

  Our Mission:

  To provide opportunities for great people to deliver Best in Class results