Admin Support II - Reception/Customer Care, Registrars Office
Salary
$35,258.00 - $42,310.00 Annually
Location
Main Campus - Orem
Job Type
FT Nonexempt Salaried Staff
Job Number
FY2606038
Division
VP Student Affairs
Department
Registrars Office
Opening Date
06/04/2026
Closing Date
6/11/2026 11:59 PM Mountain
Required Documents Needed to Apply
Resume
Applicant Support
1-855-524-5627
Support@schooljobs.com
Position Announcement
Who we are:
The Registrar's Office is a major hub of campus providing a wide variety of services to students, staff, and faculty. We are dedicated to building a culture where people thrive and enjoy where they work. Our office core values are Empower Students, Eliminate Barriers, Embrace Innovation. Now is the right time to join the UVU Registrar's Office!
Who we are looking for:
We know that great people are critical to the success of our office, and we are looking to add a proactive, detailed, and team-oriented Admin Support II - Reception & Customer Care to our Registrar's Office team. A successful candidate will be student-focused, caring, collaborative, teachable, and excited by change and new opportunities. Bring your energy and excitement as we work to improve the student experience!
What you'll be doing:
The Admin Support II staffs the Registrar's Office front desk 100% of the time. Provides high-quality customer service; greets and assists with check-in for all incoming visitors in the Registrar's Office suite, including students, parents, university staff, and faculty. Reports to the Department Admin with primary responsibilities including front desk staffing, inventory management, record keeping, basic research and information gathering, basic vendor communications/research, internal and external site updates, basic troubleshooting, detailed internal documentation editing and review, and other special projects. Additionally, the Admin Support II assists in administering student data system access, including evaluating and processing access requests (for systems like Banner), assisting in regular access audits, creating access groups and accounts, terminating access for previous employees as needed, and other related tasks.
Additional responsibilities include cross-training in Department Admin duties and assisting with a variety of tasks and projects as assigned. Responsibilities are clerical in nature and require precise data entry.
This position is not eligible for remote work rotation. Working hours are Monday-Friday, 8 am-5 pm, with a 60-minute lunch break.
Summary of Responsibilities
Qualifications / Licenses / Certifications
Graduation from an accredited institution with an associates degree and one year of experience or any combination of education and experience related to the summary of duties totaling three years.
Knowledge / Skills / Abilities
Knowledge
Knowledge of department processes, procedures, and policies (training provided).
Knowledge of FERPA regulations (training provided).
Skills
Excellent customer service skills.
Skills in office methods, techniques, practices, and procedures.
Skills in record management.
Skills in data entry (training provided).
Skills in Ellucians Banner student information system (training provided).
Skills in Microsoft Office products: Excel, Word, Power Point, Outlook, Teams, SharePoint, One Drive (training provided).
Skills in Qualtrics Experience Management Software (training provided).
Abilities
Ability to be kind even in occasionally difficult customer interactions.
Ability to professionally handle and defuse conflict.
Ability to perform a variety of administrative support duties with minimum supervision.
Ability to prioritize projects and follow-through to successful completion.
Highly detail oriented.
Team oriented with the ability to work independently.
Ability to accept feedback and change behavior.
Ability to adapt and adjust for the benefit of the team.
Ability to communicate verbally and in writing.
Ability to think creatively and explore improvements to processes and procedures.
Ability to work and compromise effectively with a team.
EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.
Highlights from Utah Valley University's benefits package include:
For more information about the benefits offered, visit https://www.uvu.edu/peopleandculture/benefits.
01
What is your highest level of education?
02
How many years of experience do you have in this type of position?
03
Please rate your experience and abilities in customer service specifically related to in-person front desk reception, using a scale from 1 (very low) to 5 (very high).
04
Please rate your experience and skill level in accurate data entry and attention to detail, using a scale from 1 (very low) to 5 (very high).
05
Please provide your preferred name. Optional: You may also share your preferred pronouns.
Required Question
Employer Utah Valley University
Address 800 W. University Parkway
Orem, Utah, 84058
Phone Applicant Support 855-524-5627
Website http://www.uvu.edu
Utah Valley University was established in 1941 as Central Utah Vocational School (CUVS) with the primary function of providing war production training. CUVS was part of the Provo School District located in south Provo. The institution received a state appropriation in March 1945 of $50,000 to operate for the 1945-1947 biennium. In 1947, the school received funding as a permanent state institution. A new site for the school was acquired on University Avenue in Provo in 1948; in the 1952, the state appropriated funding for the first construction on that site. As enrollments grew, the state acquired over 185 acres in southwest Orem and the first building was completed in 1977. Today, the University’s facilities consist of a combined total of 412 acres with 50 buildings with campuses in Orem, Provo, and Heber City and property in Vineyard and at Thanksgiving Point in Lehi.