Purpose: To enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone, and data entry support. Essential Job Functions: - Coordinates resident accounts and billing schedules with proper set up procedures.
- Account research and terminations.
- Assist with premium processing, telephone, and customer service as needed.
- Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers.
- Assist customers with all areas of service including:
- Collection issues
- Customer refunds
- Account adjustments
- Small balance write-off
- Customer reconciliations
- Other adjustments
- Update records based on various reports/mail including:
- Offset tracker
- Deceased reports
- Faxes
- Mail
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy.
- Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
- Reacts positively to change and performs other duties as assigned.
Minimum Qualifications: - Associate degree or equivalent
- 3-5 years administrative experience
- Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
- Strong date entry skills and phone/email etiquette
- Must have excellent organization, analytical and problem-solving skills
- Exhibits strong customer service and follow up skills
- Knowledge of medical billing and collection procedures
- Accounts Receivable knowledge/experience preferred
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities
- Able to work in a fast pace environment
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. We are an equal opportunity employer.
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