| Location | Nashville, Tennessee |
Job Title: Account Specialist Job Summary: The Account Specialist manages day-to-day customer requests and configures and implements print, email, and SMS communication solutions using RevSpring’s communication platform and related tools. This role combines responsive customer service, technical aptitude, and careful project coordination to deliver accurate communications that support customers’ business needs. Serving as the operational point of contact for assigned customers, the Account Specialist gathers requirements, manages changes through completion, and coordinates with internal teams to resolve issues. The role works with Key Account Managers, where assigned, to share customer needs and account risks while maintaining ownership of operational service and assigned deliverables. Prior configuration experience is preferred. RevSpring provides training on its platform, configuration tools, and implementation processes for candidates who demonstrate strong customer service skills, attention to detail, and the ability to learn technical systems. Essential Functions:
Minimum Requirements: Specific Job Skills:
Education: Four-year Bachelor’s Degree from college/university required. Experience: Two or more years of experience in customer support, account services, implementation, technical support, or another customer-facing role. Supervision: N/A Certifications: N/A Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources. Physical Capabilities: Standard categories The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment. |