Analysis Skills, Communication Skills, Computer Terminals, Computer Workstations, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Identify Issues, Interpersonal Skills, Keyboards, Manufacturing, Manufacturing Management, Manufacturing Process Engineering, Microsoft Excel, Microsoft Outlook, Microsoft Word, Military, Negotiation Skills, Order Processing, Physical Demands, Presentation/Verbal Skills, Price Quotes, Printed Circuit Board (PCB), Problem Solving Skills, Quality Management, Regional Sales, Resolve Customer Issues, Safety/Work Safety, Sales, Sales Management, Sales Support, Spreadsheets, Technical Leadership, Time Management, Writing Skills
LeaderTech, Inc.
Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes.
CUSTOMER SERVICE ACCOUNT REPRESENTATIVE:
POSITION SUMMARY:
The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Confer with customers via email or telephone to provide information about products and services, take or enter orders.
- Support sales team by working with Regional Sales Manager and Mfg. Representatives.
- Respond to customer requests for quote, providing price and delivery.
- Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
- Compare lists of parts requested by customers with offer to quote.
- Compare actual sales to sales potential to find missed opportunities.
- Review open order report and follow up with customers for order status.
- Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
- Obtain details of customer complaints or issues and assist with process of resolution.
- Refer unresolved customer grievances to designated departments for further information.
ESSENTIAL SKILLS AND KNOWLEDGE:
- Ability to follow directions.
- Adaptability
- Intermediate Microsoft Excel and spreadsheet skills, MS Word and Outlook
- Attention to detail
- Critical thinking
- Customer Service
- Dependability
- ERP Software
- Interpersonal skills to interact with all team members. The individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
- Integrity
- Problem solving to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
- Resolving Conflicts and Negotiating with Others
- Time Management
- Verbal and Written Communication skills
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent.
- One to three years of customer service experience.
- Any equivalent combination of education and experience determined to be acceptable by management.
QUALITY MANAGEMENT SYSTEM RESPONSIBILITIES
- As a member of the Quality Management System, quality procedures, requirements, work instructions, and other required documentation must be followed. Team members are responsible to be aware of the company’s quality policy and quality objectives to support the improvement projects and contribute to the overall mission of the organization.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Works primarily in a climate controlled office environment with minimal safety/health hazard potential with moderate noise. Works at a computer terminal utilizing monitor, keyboard, and mouse. Utilizes electronic mail and telephone regularly.
- Regularly required to sit, stand, bend, reach, and move about the facility with occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use at a workstation.
- PPE required may include safety glasses and gloves in designated areas of the facility.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Will be required to perform other duties as requested, directed or assigned.
Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledH
HEICO Corporation
HEICO Corporation is a successful and growing technology-driven aerospace, industrial, defense and electronics company. For more than 60 years, HEICO has thrived by providing customers with innovative and cost-saving products and services.
HEICO's products are found on large commercial aircraft, regional, business and military aircraft, as well as on a large variety of industrial turbines, targeting systems, missiles and electro-optical devices.
HEICO Corporation is a New York Stock Exchange listed company (NYSE: HEI and HEI.A) and has also been ranked as one of the 100 "World's Most Innovative Growth Companies", 100 "Best Small Companies" and 200 "Hot Shot Stocks" by Forbes over the past decade. With headquarters in Hollywood, Florida, and multiple locations around the world - HEICO provides over 1 million square feet of design, manufacturing, repair, overhaul, distribution, sales and support capabilities.
HEICO Corporation operates in two segments, the Flight Support group and the Electronic Technologies group. The Flight Support group designs, engineers, manufactures, repairs, distributes and overhauls FAA-approved parts that extend over the entire aircraft, from the engines all the way to hydraulic, pneumatic, electromechanical, avionic, structures, wheels and brakes and even interiors.
The Electronic Technologies group produces electrical and electro-optical systems and components serving niche segments of the aerospace, defense, communications, and computer industries. The Electronic Technologies group is a worldwide leader in the design, manufacture and sale of electrically and electro-optical engineered products used in the aerospace, defense, space, and electronics industries.
By combining state-of-the-art technologies, a team of highly skilled Team Members and an indisputable commitment to quality, both segments have constantly delivered invaluable solutions to customers over the years, helping to position them as leaders within their industries.