Agency:
Job Function:
Account Management and Growth
Job Subfunction:
Account Management
Job Description:
Account Operations Specialist
Who We Are
IMS represents leading brands at the point of purchase – in store, online, and behind the scenes – including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.
IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).
We value what makes you, you
IMS is committed to building and maintaining a team that reflects the diverse consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.
WHAT DOES THE ACCOUNT OPERATIONS SPECIALIST DO:
Reporting to the Account Operations Manager, this position is essential to driving operational excellence and continuous process improvement across the organization. You will serve as a critical link between Account, Production/Sourcing, and Client Service teams, ensuring seamless collaboration and execution of key initiatives.
Primary Responsibilities:
Optimize operational workflows and processes to enhance efficiency and system performance
Manage data integrity, logistics coordination, and digital content distribution
Provide technical troubleshooting and support to resolve cross-departmental challenges
Execute priority activities that directly support client campaigns and digital deployments
Respond promptly and professionally to inquiries from clients, agency partners, and internal leadership, providing thoughtful, concise, and consistent communication
Maintain and contribute to data trackers used for local digital activity, ensuring accuracy and completeness
Utilize IMS reporting tools to generate insights on key metrics including inventory usage, shipment details, and spend trends
Provide customized reporting on local digital activity based on evolving client requests and requirements
Submit and communicate daily requests for digital content platform activities
Support and troubleshoot data integration issues related to EDI and API systems to ensure seamless information flow
Coordinate data collection and validation to ensure accuracy and integrity of database information
Analyze reporting data to identify inconsistencies, resolve issues, and proactively spot potential operational challenges
Support special projects and strategic initiatives as assigned by management
Contribute to ongoing process optimization and operational enhancements
Deliver back-up support across teams as needed to ensure seamless operations
Some travel required
Key Requirements:
Exceptional attention to detail with strong organizational skills
Proven ability to multitask and manage competing priorities effectively
Collaborative mindset with strong cross-functional communication skills
Proactive problem-solver committed to achieving key project milestones
Demonstrate strong problem-solving skills and deliver executional excellence in all client interactions
EXPERIENCE/QUALIFICATIONS:
Bachelor’s degree or equivalent experience with a proven history of career progression
2-4+ years of relevant client service experience
Ability to prioritize and manage multiple projects simultaneously, independently, efficiently and under tight deadlines
Excellent organization, communication and interpersonal skills, with the ability to work both independently and in a team
Critical thinking, strong analytical skills and problem-solving ability
Ability to maintain professional demeanor under pressure
Proficiency in Microsoft Office Suite products (Word, Excel and Power Point, Adobe - advanced Excel skill is a plus)
Ability to formulate, build and run queries within data analytics platforms
Fundamental knowledge of print and/or branded merchandise production
Online Survey and data insights experience with Power BI and/or Salesforce familiarity with data organization
QSR, Retail and/or CPG experience
WHAT WE OFFER:
In addition to a collaborative and innovative work environment and the ability to make a significant company impact, you will receive:
Competitive salary
Medical, dental, vision coverage, including family-forming benefits and gender-affirming care
401(k) with match
Disability Insurance (short term and long term)
Generous Time Off policy
Hybrid work policy
Robust peer recognition program
Training and development opportunities
Tuition reimbursement program
Access to Omnicom's Employee Resource Groups: Black Together, Open Pride, Acento, Open Disability, and Omniwomen
Commitment to growing and enhancing our organizational culture
IMS is an Equal Opportunity Employer
The salary range for this job is $50,000 to $55,000 - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge, skills, experience, location, and other relevant factors such as certain certifications that may be desired for this role.
$50,000.00 - $55,000.00
Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers:
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.