About the Role
This is a client-facing Account Manager role focused on owning and growing an existing book of business, with an emphasis on retention, relationship management, and revenue growth.
Youll act as a strategic partner to clientshelping them get the most value from services while identifying opportunities to expand and grow accounts over time.
Key Responsibilities
Manage and grow a $2M$5M book of business through retention and expansion strategies
Drive revenue by increasing client utilization of products and services
Serve as a consultative partner by analyzing client needs and recommending solutions
Support and develop client accounts, including training and ongoing account management
Document and communicate client requirements to support project planning and execution
Build strong client relationships and respond quickly to inquiries or issues
Support new business efforts (~30% of the role)
Represent the organization at client meetings, trade shows, and events
Minimum Qualifications
5+ years of experience in account management, client services, or consultative sales
Proven track record of client retention, relationship management, and revenue growth
Strong communication skills with ability to present solutions and influence decisions
Preferred Background
Experience in marketing, print, technology, SaaS, or solution-based environments
Experience managing and growing a book of business or portfolio of clients
Strong consultative selling and problem-solving skills
Ability to manage multiple client priorities in a fast-paced environment
Tools & Systems
CRM platforms (Salesforce or similar)
Microsoft Office (Excel, Outlook, PowerPoint)
Client account databases and internal systems
This role is best suited for someone who enjoys building long-term client relationships and growing accountsnot a pure cold-calling role.