Account Manager - Brokerage

General position summary:

The Account Manager serves as the primary liaison between the company and its clients, responsible for nurturing long-term relationships, ensuring customer satisfaction, and driving account growth. This role involves managing a portfolio of clients, coordinating cross-functional teams to deliver tailored solutions, and identifying opportunities to expand services. The ideal candidate is a strategic thinker with strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced, results-driven environment.

Essential Duties & Responsibilities:

• Coordinates with shippers, consignees, vendors, agents, and other stakeholders to ensure efficient shipment management.
• Negotiate and establish pricing based on shipment volume, service lanes, and potential business opportunities with customers.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Partner with the sales team to develop procedures and identify opportunities to expand business.
• Monitor customer shipments and oversee performance and quality control.
• Implement cost control measures, maintain records of quoted rates, monitor profitability, resolve discrepancies, and ensure accurate billing and timely payments.
• Manage all shipping modes, customer scorecards, and customer notifications.
• Proactively develop and solicit new business via phone and email, generate price quotes, schedule shipments, enter orders, and negotiate carrier rates.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Skills Required:

• Strong verbal and written communication skills.
• Proven ability to build and maintain effective working relationships.
• Demonstrated excellence in customer service and client support.
• Skilled in prioritizing, organizing, and managing multiple tasks while meeting deadlines.
• Capable of identifying complex problems, analyzing relevant information, and implementing effective solutions.
• Detail-oriented with a high degree of accuracy in task execution.
• Proficient in gathering, interpreting, and utilizing data to support operational activities.
• Effective team player with the ability to collaborate across departments.
• Experienced in preparing clear and concise documentation, including reports, procedures, correspondence, and other written materials.

Education & Experience:

High School diploma or equivalent degree required; Bachelor’s Degree preferred. 2-3 years of experience in transportation brokerage desired 1-2 years of experience in sales or account management is preferred but not required.

Physical/Environmental Demands:

Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Occasionally requires bending

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.