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How to write a great cover letter for customer service jobs

How to write a great cover letter for customer service jobs

A well-drafted cover letter can strengthen your resume and help showcase your skills and suitability for the position. Whenever a good position opens, expect plenty of competition for it. This makes every detail of your job application important, as you only have a few seconds to grab the employer's attention. This is especially true in customer service, where your cover letter can show the hiring manager that you have the background and personality to succeed. Discover what a cover letter is and how to write a customer service cover letter that will set you apart.

What is a cover letter?

A cover letter is a document that provides context to the information you include in your resume. Typically three to four paragraphs long, it allows you to explain your interest in the role, how your credentials match the job requirements, and other measurable qualities that differentiate you from other candidates. For customer service roles, include details about your experience in customer-facing jobs, relevant skills, and how you've used them in the past.

Reasons why a strong customer service cover letter is essential include:

  • First impression:  Your cover letter is often the first thing a hiring manager sees when reviewing your application. This makes it a golden opportunity to create a strong first impression.
  • Skills and experience: Use the cover letter to match your abilities and qualifications with those listed in the job description. 
  • Motivation: The language and style of your cover letter can indicate your determination to get the position and excel.
  • Communication skills: Excellent conversational abilities are key in customer service, and a well-written cover letter can showcase these.

How to write a cover letter for a customer service job

Consider following these steps when drafting a customer service cover letter.

Include your personal information in the header

Make it easy for the reader to find your information if they choose to follow up with you. Use the header to include your full name, current location (city and state), and your email address. Also, add the recipient's name if you know it. If not, use the company name and address.

Start with a greeting

If you can find the name of the person who will review your application, include it in your greeting. Or you can replace it with a position title, such as hiring manager. Use a standard greeting such as "Dear," followed by the recipient's name or title. 

Use the opening paragraph to summarize your qualifications

Once you get the formalities out of the way, briefly introduce yourself. Mention that you recently discovered the open role and why you were attracted to it. Also, explain why you think you'd be a good fit.

Expand on your qualifications in the second paragraph 

Provide more details about your abilities and experience relevant to the position. State what is significant for a customer service professional and how your past roles helped you get the right credentials. It may also help to share your personal passion for this field.

Close with an invitation to discuss further

Conclude by reiterating your potential to succeed in this role. Invite the employer to contact you for an interview and thank them for considering your application. 

"Your cover letter can show the hiring manager that you have the background and personality to succeed."

Tips on writing a good cover letter for customer service jobs

Consider these tips to make your cover letter more effective and error-free:

  • Verify the hiring manager's name and address the letter to a specific person.
  • Make your letter stand out by highlighting relevant customer service skills without restating your resume.
  • Include a statement about the company to show you're familiar with its work.
  • Proofread the letter before sending it, ensuring the contact details are correct.

Customer service cover letter example

Here is an example of an effective cover letter for a customer service position. 

[Date]

John Jones
City, ST
[email protected]


Ms. Alice Smith
Hiring Manager
ABC Company
123 Main Street
City, ST 11111

Dear Ms. Smith,

I recently learned about the entry-level customer service position at ABC Company. I am familiar with your company and personally use several of your products. I have a background in building strong customer relationships, and I believe my abilities make me an excellent candidate for this position.

Customers are the most vital part of a business, and keeping them satisfied can lead to sustained loyalty. My experience in the service industry has taught me how to exceed customer expectations and provide reliable service. I am focused and always willing to go beyond the minimum to serve their needs. I approach new situations enthusiastically and enjoy the challenge of learning something new.

My background and commitment to creating strong customer relationships make me an ideal candidate for this position. I would appreciate the opportunity to discuss this customer service role and my qualifications with you. Please contact me at your convenience to arrange an interview. Thank you for considering my application; I look forward to hearing from you soon.

Sincerely,

John Jones

Writing a cover letter for each job you apply for may seem challenging, but the extra effort will likely be worthwhile. Use this article as a guide when drafting your cover letters for customer service jobs. You can upload your resume directly into your CareerBuilder account.

More tips on effective job-seeking practices

Find temporary employment with this must-have guide on creating a resume for seasonal jobs.

Want the employer to discover the real you? Learn how to include soft skills on your resume.

Find out where you stand by learning how to follow up on a job application.