29 Results for

Workforce Manager Jobs in Hanover, MD

Jobs

McLean, VA30+ days ago

$134,400–$153,300 Per Year

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Coordinate across Workforce, Operations, and Channels Strategy & Services teams to solve complex problems related to contact center planning and design; ability to partner with key stakeholders to implement changes and solutions.

Partner across a broad range of teammates and stakeholders to implement contact center changes; at times collaborating with Operations change & training teams when impacting our broad team lead and associate personas.

DC30+ days ago

Produce and manage required reports, including: • Daily and weekly performance reports • Monthly invoice progress reports • Quarterly work breakdown structure (WBS) reports • Annual summaries • Ad hoc and special-request reports • Coordinate with government program officials regarding reporting requirements and status updates. This role ensures efficient use of Customer Service Representatives (CSRs) meets service-level requirements and provides accurate operational reporting to internal leadership and government program officials.

Washington, DC30+ days ago

Remote

This role ensures efficient use of Customer Service Representatives (CSRs), meets service‑level requirements, and provides accurate operational reporting to internal leadership and government program officials. Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.

Arlington, Virginia11 days ago

p style="margin:0px">The Learning & Workforce Capability Manager will partner with Nakupuna’s Shared Services, business leaders, and subject matter experts to ensure employees have the skills and knowledge needed to support business objectives and contract requirements.

This position serves as the enterprise lead for learning and workforce development initiatives across all business functions and oversees the organization's training investments, and workforce capability programs.

New!

Arlington, VA4 days ago

This role helps clients quantify workforce supply-demand gaps, evaluate labor cost and productivity, define current and future skill needs, design talent and career pathway strategies, and build sustainable workforce approaches across provider, state, and market contexts.

Support care team and role redesign where needed, including team-based care, CHW integration, telehealth-enabled staffing models, provider support models, and new clinical / operational roles.

DC25 days ago

Remote

$103,000–$183,920 Per Year

Reporting to the Senior Director of Strategy and Strategic Partnerships for Education, you will drive initiatives that expand Autodesk's reach and impact among workforce agencies, training providers, industry coalitions, employers, and strategic partners, ensuring the next generation of Design & Make talent is prepared for the jobs of the future. Lived experience navigating workforce development pathways, such as military transition, reskilling or upskilling programs, apprenticeship or union training, community college, or continuing education, and passion for the intersection of technology and expanding economic opportunity.

New!

McLean, Virginia6 days ago

div>Senior Director, Process Management- Workforce Operations & Enablement (Hybrid)

As the Senior Director of Workforce Operations & Enablement for the Capital One contact center, you will lead an organization of process managers, directors, and analysts to deliver workforce services governing the International Card Agent Servicing workforce, improve network efficiency and health, and drive results across Capital One. Reporting directly to the VP of Workforce & Network, you will oversee one of the key workforce pillars, leading teams dedicated to short term planning, scheduling, network health, and workforce infrastructure; and managing critical investments in data and modernizing our core systems.

DC30+ days ago

These specialists will handle employee onboarding and offboarding workflows, organizational data maintenance, reporting, and direct coordination with program offices and leadership on workforce data accuracy and process compliance. We need a Workforce Management Specialist ready to join a fast-paced and exciting work environment and who will serve as the operational core of workforce management function.

Baltimore, MD30+ days ago

$80,280–$159,445 Per Year

p>PURPOSE The Senior Analyst FP&A Workforce Planning & Operations Analytics develops long-range operational forecasts, workforce capacity models, and analytical tools that guide staffing, budgeting, and service-level decisions.

Forecasting & Demand Modeling • Develop driver-based demand forecasts using enrollment product changes, seasonality, regulatory shifts, digital adoption, and other operational trends.

New!

Washington, DC6 days ago

table>POSITION SUMMARY

The HR Consultant provides human resources consulting support focused on position management, employee development, and career progression initiatives.

Ability to effectively engage and build credibility with diverse stakeholder groups, including skilled trades employees, bargaining unit employees, front-line supervisors, technical and engineering managers, human resources professionals, and senior executives.

MD30+ days ago

$54,100–$81,100 Per Year

p>14- To support Cogeco's ultimate goal of providing excellent service to current and potential customers, the incumbent must be constantly attentive and responsive to both external and internal customers' needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer's needs. We strive to build teams which reflects the diverse profiles and backgrounds of both the customers and communities we serve, firmly believing that this distinguishes Cogeco from competitors and contributes to our signature of excellence.

Vienna, VA30+ days ago

Partner with senior leadership across the enterprise to identify talent needs and develop actionable workforce plans that ensure Navy Federal has the right mix of talent, technologies and employment models to achieve strategic goals and drive positive business outcomes. Build functional capabilities to provide a comprehensive forward-looking view of the business that incorporates workforce data from internal and external sources and supports short and long-term workforce plans in cadence with the organization's operational cycles.

Hanover, MD11 days ago

p>ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win.

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DC10 days ago

$95,489–$148,037 Per Year

p>Managerial duties includes planning; communicating the organizations vision and objectives; setting priorities; assigning tasks and responsibilities; monitoring and evaluating performance; coaching and developing employee capabilities; approving leave; and taking, recommending or approving corrective/disciplinary actions as appropriate. Significant investments are advancing the research and development of autonomous vehicles, environmentally friendly electric aircraft, high-speed and long-endurance solar-powered aircraft, and new types of space vehicles.

New!

Rockville, MD3 days ago

Description ***AWARD PENDING*** Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.

New!

Arlington, VA2 days ago

$140,000–$160,000 Per Year

p>The Human Resources Manager role is accountable for providing Human Resources support to assigned client groups within Nestlé; this is accomplished through effective organizational design and execution of Human Resources strategy. The Human Resources Manager role leads organizational change initiatives, coaches leadership to improve culture and is responsible for the complete Human Resource service/value chain for the group.

New!

Rockville, Maryland4 days ago

p>Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment.

The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.

New!

Washington, DC4 days ago

$65–$75 Per Hour

The Cyber Workforce Development Project Manager is responsible for planning, managing, and overseeing cybersecurity workforce capability initiatives while ensuring operational readiness of the Security Operations Center (SOC).

Support quality assurance activities across SOC operations and assist with mentoring analysts and visiting court personnel on operational processes and SOC workflows.

VA30+ days ago

$144,000–$241,000 Per Year

p>As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery.

Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics.

Washington, DC30+ days ago

$80,000–$90,000 Per Year

p>Become a Member Accredited Quality Contractors Awards and Recognition Beam Club Membership Business Discounts Code of Ethics Construction Jobs Employee Discounts Excellence in Construction Health and Safety Alliance Insurance Trust MasterFormat (CSI Codes) & NAICS Codes National Connections Peer Groups Strategic Partners Tech Marketplace Top Performers Total Wellness Partners. To help us achieve our strategic priorities, we seek energetic, positive, and team-driven individuals who bring the following strengths:

Organized and Self-Motivated: Strong organizational skills with the ability to manage multiple priorities and deliver high-quality work under tight deadlines.

Gaithersburg, MD28 days ago

$143,913–$192,706 Per Year

Experience must include analyzing and managing budgets or financial operations; advising leadership on administrative or organizational matters; overseeing administrative programs such as human resources, procurement, travel, property, or related functions; and leading or supervising staff, projects, or organizational initiatives. nCTAP or ICTAP eligibility: If you are a displaced or surplus Federal employee eligible for the Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP), you must submit proof of eligibility (See REQUIRED DOCUMENTS SECTION) and be determined eligible and rated as well-qualified to receive special selection priority.

Washington, D.C., Washington, DC12 days ago

$143,230–$180,000 Per Year

Responsibilities:

Coordinates workforce planning, training initiatives, operational documentation, and stakeholder engagement while managing schedules, risks, resources, and deliverables aligned with contract objectives.

Arlington, VA30+ days ago

Zermount is seeking a HR Manager serves as the senior and hands-on HR professional for a growing Service-Disabled Veteran-Owned Small Business (SDVOSB) providing cybersecurity, Enterprise IT, and Technical Management services to federal government and commercial clients. The HR Manager partners closely with executive leadership, program managers, and recruiting staff to ensure the company attracts, develops, and retains the workforce required to support corporate growth and contract performance.

Columbia, MD30+ days ago

$30–$50 Per Hour

p>Florida Boca Raton Boynton Beach Bradenton Brooksville Cape Coral Clearwater Cocoa Coconut Creek Crestview Davenport Deerfield Beach Delray Beach Destin Doral Estero Fort Myers Ft Walton Beach Gainesville Gulf Breeze Jacksonville Jupiter Lake Mary Lake Worth Lakeland Largo Lutz Melbourne Milton Naples Neptune Beach New Port Richey Ocala Odessa Oldsmar Orange Park Ormond Beach Palm Beach Gardens Palm Harbor Palmetto Bay Parrish Pembroke Pines Pensacola Plant City Pompano Beach Port Charlotte Port Orange Port St Lucie Riverview Royal Palm Beach Sanford Sarasota Satellite Beach St Augustine St Johns St Petersburg Stuart Tallahassee Tampa Viera Wellington Wesley Chapel West Melbourne Winter Garden Winter Haven Winter Springs.

Ohio Oregon Delaware Canal Winchester Mentor Beavercreek Cincinnati Kettering Englewood Middletown Amelia Harrison Fairfield Parma South Lebanon Gahanna Sandusky Hilliard Green Rocky River Springboro Stow Fairfield Township Mason Dayton Blue Ash Lancaster Grove City Bellbrook Columbus Milford West Chester Pickerington Canfield Wooster Streetsboro Aurora Willoughby Poland Findlay Toledo Fairlawn Strongsville Avon Westlake Dublin Chillicothe Perrysburg Lorain Massillon Mayfield Heights Austintown North Olmsted Warren Canton Lewis Center Westerville Broadview Heights Macedonia.

Fort Meade, MD30+ days ago

$121,785–$166,440 Per Year

Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information.

To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen.

DC20 days ago

The position does not directly supervise field personnel or manage client-facing security operations, but instead focuses on process coordination, reporting accuracy, workforce administration, and operational support functions necessary for efficient program execution.

The Operations Support Specialist functions as an internal administrative resource supporting program leadership, field operations, payroll, recruiting, and human resources.

Baltimore, MD30+ days ago

$87,373–$139,674 Per Year

p>Licenses, Registrations, and Certificates: Employees in this classification are encouraged to obtain and maintain professional human resources certification from a nationally recognized organization such as International Public Management Association for Human Resources (IPMA-HR), Society for Human Resource Management (SHRM), or Human Resources Certification Institute (HRCI).

The HRBP manages Workday recruiting operations, maintains complex staffing and analytics spreadsheets, supervises recruitment support staff, and ensures the agencys hiring processes are timely, compliant, and data-driven.

Washington, DC26 days ago

$169,279–$197,200 Per Year

Experience may be obtained in the federal government, a state or local government, or private sector, and must demonstrate the following: Leading multidisciplinary teams responsible for emergency management or incident workforce programs, including setting work priorities and assigning tasks to staff; and. This job is open to Internal Employees - current FEMA employees on a career/career conditional appointment in a competitive service position; current FEMA employees who have previously held a career/career conditional appointment in the competitive service; current FEMA employees who are DRRA Eligible; and FEMA Career Transition Assistance Program (CTAP Eligibles) only.

District of Columbia, Washington, DC30+ days ago

$104,080–$156,120 Per Year

Strongly preferred: Meet the Department of Defense Directive (DoDD) 8570.01 “Information Assurance Training, Certification, and Workforce Management” and DoD 8570-M “Information Assurance Workforce Improvement Program” requirements for IAM (Information Assurance Manager) Level 3, IAT (Information Assurance Technical) Level 3, OR IASAE (Information Assurance System Architect and Engineer) Level 3.

· Must meet the Department of Defense Directive (DoDD) 8570.01 “Information Assurance Training, Certification, and Workforce Management” and DoD 8570-M “Information Assurance Workforce Improvement Program” requirements for IAM (Information Assurance Manager) Level 2, IAT (Information Assurance Technical) Level 2, OR IASAE (Information Assurance System Architect and Engineer) Level 2.

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Workforce Manager Jobs in Hanover, MD

Manager, Process Management, Workforce Management(Hybrid) Capital One Financial Corp

Workforce & Reporting Manager Systems Integration Inc

Workforce and Reporting Manager (Contact Center - Federal Con tract) Systems Integration, Inc.

Learning & Workforce Capability Manager Na Ali'i Consulting & Sales, LLC.

Healthcare Workforce Advisory Senior Manager Accenture Plc

Sr. Workforce Development Strategy Manager, Autodesk Education Experiences Autodesk Inc

Senior Director, Process Management- Workforce Operations & Enablement (Hybrid) Capital One

Workforce Management Specialist Reliability and Performance Technologies LLC

Senior Financial Planning and Analysis Analyst - Workforce Planning & Operations Analytics (Hybrid) Blue Cross and Blue Shield Association

HR Consultant – Position Management & Workforce Development AvantGarde, LLC

Analyst, Workforce Management Cogeco Inc

Assistant Vice President, Strategic Workforce Planning Navy Federal Credit Union

Market Manager ManpowerGroup Inc

Program Manager (Operations Support Manager) U.S. Department of Transportation

Contact Center Manager, Client Services Titan Technologies, LLC

Human Resource Manager Nestle SA

Contact Center Manager, Client Services Titan Technologies Career

SOC Manager Apolis

PU&R Contact Center Operations and Transformation Manager Deloitte Touche Tohmatsu Ltd

Sales Manager Associated Builders and Contractors Inc

Senior Administrative and Financial Manager U.S. Department of Commerce

SOC Technical Operations Manager Govcio LLC

HUMAN RESOURCES MANAGER Zermount, Inc

Licensed Salon Manager Sport Clips Inc

MANAGEMENT AND PROGRAM ANALYST Department of the Army

Federal Services Operations Support Specialist Allied Universal

HR Business Partner (NCS) - BCIT City of Baltimore

Supervisory Emergency Management Specialist U.S. Department of Homeland Security

Cybersecurity System Administrator - DMV M.C. Dean, Inc

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