Analyst, Workforce Analytics is a data-driven analytics expert responsible for delivering advanced re-porting, predictive insights, and operational intelligence across Alignment Health''s contact center - a 24/7/365 operation supporting approximately 300 agents and 250,000 members. This role serves as the analytical backbone of contact center performance, transforming complex data from telephony, CRM, WFM, and compliance systems into actionable intelligence that enables leadership to drive service excellence, regulatory compliance, and member experience outcomes.