Assesses patient's symptoms utilizing a physician-written algorithms • When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided • Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service • Completes all documentation in the appropriate software • Provides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room) • Responds to patient's questions • Provides and documents health education to help patients manage their symptoms when indicated • Consults with physicians as needed.