Key ResponsibilitiesDocumentation & Content Creation (40% of time)Technical Documentation & GuidesCreate comprehensive technical documentation for new features including architecture overviews, configuration guides, and troubleshooting proceduresDevelop Best Practice Guides that help IT administrators adopt modern network management approaches and move beyond legacy methodologiesWrite step‑by‑step configuration guides for both the Nile Portal and technical documentation websiteCreate Migration Guides for transitioning from incumbent vendors (Cisco, Aruba, Juniper Mist) to NileDevelop Integration Guides for third‑party system integrations (ServiceNow, SIEM, identity providers)Write in‑portal tutorials and interactive guides for contextual user assistanceVideo Content ProductionRecord feature value presentations explaining business benefits and technical capabilitiesCreate configuration demonstration videos showing step‑by‑step workflows in the Nile PortalProduce training videos for internal teams, partners, and customersDevelop YouTube content for asynchronous learning and partner enablementCommunication CollateralDraft in‑portal announcements for new features and updatesContribute to customer‑facing newsletters highlighting capabilities and changesDevelop lab documentation for hands‑on learning environments delivered through Moodle LMSTraining & Demonstration (30% of time)Hands‑On Lab DevelopmentDesign and build remote‑accessible lab environments for “try before you buy” experiencesCreate comprehensive lab exercises and learning paths in MoodleDevelop test plans and exit criteria for customer Proof of Concept (POC) and Proof of Value (POV) engagementsBuild and maintain canned demonstrations with scripted talk tracks for consistent sales demonstrationsTraining DeliveryConduct live training sessions for Solutions Architects, Customer Success Engineers, and Customer Success Managers on new features and capabilitiesDeliver partner enablement training tailored to technical depth and sales focusProvide training on Professional Services Practices (Security Assessment, Migration methodologies)Create and present technical PowerPoint decks for deep‑dive sessionsDemo Kit & Lab InfrastructureConfigure and maintain physical and virtual lab environments including servers, firewalls, routers, switches, and access pointsEnsure demonstration environments support realistic integration scenariosManage lab infrastructure to support concurrent training sessions and demonstrationsHigh‑Touch Customer Engagement (20% of time)Strategic Account SupportProvide hands‑on deployment assistance for critical high‑value customer implementationsSupport beta trial programs for strategic customers, gathering feedback and ensuring successful adoptionExecute white‑glove service for accounts where deployment success is mission‑criticalCapture deployment learnings to continuously improve documentation and practicesProduct Feedback LoopDocument customer issues, gaps, and enhancement requests encountered during engagementsProvide structured feedback to Service Owners and Product Managers to inform roadmap decisionsIdentify documentation gaps based on recurring customer questionsTranslate real‑world customer challenges into product and enablement improvementsCustomer Success ActivitiesAccelerate time‑to‑value for strategic customers through expert technical guidanceBuild strong customer relationships through collaborative problem‑solvingGenerate customer references and case studies from successful implementationsEvents & Conferences (10% of time)Event Planning & ExecutionCoordinate technical aspects of conference and trade show participation including equipment pre‑staging and vendor coordinationProvide full‑duration on‑site support at industry events, customer briefings, and Sales Kick‑Offs (SKO)Project manage all technical deliverables for event experiencesWork with Sales and Marketing to define event objectives and demo strategiesDemo ExperiencesDevelop cutting‑edge, high‑impact demonstration experiences specifically designed for event environmentsCreate memorable technical showcases that differentiate Nile from competitorsDeliver booth demonstrations and customer meetings at eventsCapture leads and technical requirements for post‑event follow‑upRevenue GenerationSupport on‑site deal closure through technical validation and expertiseEnable sales conversations with real‑time technical depthBuild marketing momentum through innovative demonstrations that generate social media buzzCreate content (videos, photos, testimonials) for ongoing marketing useRequired QualificationsDeep understanding of enterprise networking including switching, routing, wireless (802.11ax/WiFi 6/6E), VLANs, QoS, and network securityExperience designing and implementing campus, branch, and data center networksFamiliarity with network integrations including RADIUS/802.1X, SIEM platforms, identity providers (Active Directory, Okta), and ITSM tools (ServiceNow)Understanding of network security concepts including Zero Trust, network segmentation, firewall policies, and threat detectionExperience with solutions from Cisco, Aruba, Juniper Mist, or similar networking vendors (migration experience a plus)Proven ability to create clear, accurate, and user‑friendly technical documentation for diverse audiences (administrators, architects, executives)Experience creating technical videos including screen recordings, narrated presentations, and training contentConfident presenting to both technical and business audiences in person and remotelyAbility to create diagrams, architecture drawings, and visual aids that simplify complex conceptsAbility to understand customer requirements, identify gaps, and recommend solutionsStrong troubleshooting skills and ability to work through complex technical challenges collaborativelyUnderstanding of customer pain points and ability to translate technical capabilities into business valueComfortable working with multiple stakeholders including IT administrators, network architects, CISOs, and executivesAbility to manage multiple concurrent deliverables with competing deadlinesExperience working cross‑functionally with Product Management, Sales, Marketing, and Customer Success teamsCommitment to quality and accuracy in all deliverablesComfortable with ambiguity and rapidly changing priorities in a fast‑paced startup environmentPreferred QualificationsCCNP, CWNP (CWNA, CWSP, CWDP), JNCIA/JNCIS, or equivalent certificationsHands‑on experience migrating from Cisco, Aruba, or Juniper to alternative platformsProficiency in Python, Ansible, or similar tools for network automationFamiliarity with AWS, Azure, or GCP networking servicesExperience with Moodle, Skilljar, or similar LMS platformsPrevious experience supporting trade shows, conferences, or large‑scale customer eventsProficiency with video editing tools (Camtasia, Adobe Premiere, Final Cut Pro)Experience training or enabling channel partnersBachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experienceAdvanced degree (MBA, MS) is a plus but not required#J-18808-Ljbffr. You'll be responsible for creating comprehensive technical enablement content, supporting strategic customer engagements, delivering compelling demonstrations at industry events, and ensuring our sales teams and partners have the resources they need to position, sell, and deploy Nile solutions effectively.