div>Client Engagement & Consultative Selling
• Embraces a consultative sales approach that builds trust, proactively addresses objections, and reinforces the role of a guide helping clients make the best decision to solve their problem
• Differentiates and justifies professional market pricing by actively listening to client concerns and presenting a comprehensive solution that aligns with their objectives, specifications, and budget
• Proactively asks for proposal acceptance and deposit during the initial consultation, aiming to close the contract on-site; if unable to secure commitment, clearly establishes the next step to keep the sales process moving forward
Sales Ownership & Execution
• Leads the sales process with confidence and control—never a passive participant
• Follows a structured, efficient approach to prioritize high-probability prospects and avoid low-value leads
• Uses personalized, high-touch follow-up (calls, texts, voicemails) tailored to each prospect’s buying signals and objections
• Takes full advantage of CRM system to take notes, set reminders, and manage appointments
• Tracks, manages, and updates sales pipeline continuously
• Clearly communicates deposit requirements, payment terms, contract terms and conditions, waivers and acknowledgements
• Clearly explains crew scheduling process and current backlog, always setting realistic expectations
Persistence, Profitability & Accountability
• Treats every lead with urgency, identifying ready-to-buy prospects and customizing follow-up to convert “not yet” into “yes”
• Revisits objections with compelling stories, confident comparisons, and evidence of superior service and technical expertise
• Actively seeks upsell and cross-sell opportunities—PHC, additional pruning, project bundling, and seasonal work
• Collaborates with management and operations to structure creative, win-win deals while preserving profitability
Tracks all opportunities, manages follow-ups with discipline, and commits extra time (including evenings/weekends if needed) to deliver results and support the team