Sunnyvale, CA30+ days ago
Comfortable presenting to VP-level audiences and building program dashboards Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews) Consumer electronics or hardware fulfillment experience Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements) PgMP (Program Management Professional), PMP (Project Management Professional), or equivalent certification Track record as the translator between operations teams and technology teams Familiarity with NPI launch logistics, serialization, and Bill of Materials (BOM) driven fulfillment Hands-on experience deploying AI agents, LLM-based workflows, or intelligent automation in supply chain environmentsMeta builds technologies that help people connect, find communities, and grow businesses. Operational Oversight Maintain accountability for global outbound KPIs: On-Time-In-Full (OTIF), On-Time-Delivery (OTD), On-Time-Ship (OTS), shortship rate, order cycle time, and customer delivery Net Promoter Score (NPS) Partner with fulfillment managers on 3PL relationships - Service Level Agreement (SLA) governance, Quarterly Business Reviews (QBRs), Weekly Business Reviews (WBRs), and escalations - and carrier management including rate inputs, mode optimization, and transit performance Ensure operational continuity across Direct-to-Consumer (DTC), Business-to-Business (B2B), and retail/channel fulfillment - each with distinct SLA constructs and cost structures Process-to-System Translation & Software Enablement Bridge logistics operations and systems/engineering teams.