Santa Rosa, CA30+ days ago
Ability to: interpret and apply rules, regulations, and revisions affecting the eligibility determination and case management process; provide assistance and develop strategies with team members to accomplish program goals; maintain a complex or specialized caseload; conduct interviews effectively in a variety of settings; accurately gather, record, and evaluate data in order to determine eligibility, manage a case load, and review the work done by others; elicit factual information from applicants and recipients with communication or emotional problems; confer with staff on client problems, issues and progress; refer clients to program components, staff, and other community services as needed; speak and write effectively; assume responsibility as appropriate; reason logically and accurately, think clearly, remain calm and continue working under stress and pressure; understand and follow complex instructions; maintain accurate and systematic records; listen actively and ask pertinent questions; establish and maintain cooperative working relationships with fellow employees and the general public; and lead and direct the work of others. Considerable knowledge of: Federal, State and County employment and training programs, goals, regulations, policies and procedures; principles, methods, and techniques of effective interviewing and techniques related to gathering relevant information; socioeconomic, physical, mental, and behavioral problems, cultural differences, and language barriers to employment; dynamics of human behavior including problem solving and motivational techniques; the use of computer information systems used within the agency; basic record keeping procedures and general office procedures; and how to organize information and time.