Registered Behavior Technician - APOLLO BEACH, FL Hope Center for Behavior Change IncRegistered Behavior Technician - APOLLO BEACH, FLApollo Beach, FL$23–$27 / hourAbout the Role: As a Registered Behavior Technician, you will work under BCBA supervision, providing one-on-one therapy to clients in need of ABA therapy services. Stay current with certifications and training, including annual RBT competency reviews, CPR certification, and in-service training.
Phlebotomist GTT, LLCPhlebotomistBradenton, FLThis client is a leading provider of diagnostic information services in the healthcare industry, serving one in three adult Americans every year and supporting half of the physicians and hospitals across the United States, with laboratory operations extending internationally. Laboratory scientists, logistics professionals, technologists, patient services representatives, and business talent work across this organization's broad network, contributing to healthcare outcomes that genuinely matter.
Phlebotomy - Phlebotomist I TalentBurst, Inc.Phlebotomy - Phlebotomist IBradenton, FL$19.85–$21.25 / hourThe PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. Additional Job Details: Must list home city/commute time to jobsite on resume (should be within 20-25 MINUTES TO SITE) - rate is based on years of DIRECT PHLEBOTOMY EXPERIENCE as listed in resume.
Phlebotomy - Phlebotomist I MindlancePhlebotomy - Phlebotomist IRuskin, FLIt is understood that any offer extended by Mindlance is contingent on meeting the requirements set forth by the client which may include but are not necessarily limited to: criminal history (including sexual crimes), verification of social security number, employment verification, motor vehicle records (sales staff or any staff receiving car allowance), verification of education, professional licensure where applicable, and debarment authorities. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.
New["Line Cook","Line Cook"] LCS["Line Cook","Line Cook"]BradentonWith integrity, a solid work ethic and empathy for older adults, you can create a long, satisfying, and fruitful senior living career at Freedom Village of Bradenton. Our Independent Living Line Cooks work in three traditional restaurant style dining rooms with menus that rotate every week and work shifts typically from 11:30am- 8pm.
New["Keyholder (PT) - The Mall at University Town Center","Keyholder (PT) - The Mall at University Town Center"] Untuckit["Keyholder (PT) - The Mall at University Town Center","Keyholder (PT) - The Mall at University Town Center"]SarasotaThis role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals. If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!
Groundskeeper - Aria Bradenton RangeWaterGroundskeeper - Aria BradentonBradenton, FloridaRemoves trash and remaining items from vacant apartments prior to starting the make-ready process, transfers trash to dumpster/storage area as applicable, and cleans and maintains dumpster/storage areas. Demonstrates customer service skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services, engaging with residents face-to-face.
NewJUVENILE JUSTICE DETENTION OFFICER I - 80040090 Government of FloridaJUVENILE JUSTICE DETENTION OFFICER I - 80040090Palmetto, FLExcellent Benefits Package: 104 hours of paid vacation annually; 96 hours of paid sick leave annually, with unlimited accrual of unused hours; 9 paid holidays, and 1 personal day each year; 6 paid credit hours per term at Florida's colleges and universities; Eligible for participation in student loan debt forgiveness program - affordable payments and possible balance elimination; Participation in one of the best group health insurance and dental plans offered by any employer; One of the most secure pension/investment plans available; And, so much more. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
JUVENILE JUSTICE DETENTION OFFICER I - 80003922 Government of FloridaJUVENILE JUSTICE DETENTION OFFICER I - 80003922RIVERVIEW, FLCandidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. For those candidates, not currently in the state system as a direct-care worker for DJJ at the time of application, the top-ranking candidate(s) after the interview phase will be required to take and pass an Ergometric's IMPACT Assessment and Training Test to be considered for the direct-care employment opportunity.
Family and Community Engagement Advocate (3447) Lutheran Services FloridaFamily and Community Engagement Advocate (3447)Largo, FLFull timep>Supports and assists families as they identify and meet their own goals through a family-centered case management model for developing and carrying out the program family partnership agreements., including responsibility for child files, enrollment/applications, etc. For more information on background screening requirements please visit: https://info.flclearinghouse.com/ .
Case Manager Intensive (4337) Lutheran Services FloridaCase Manager Intensive (4337)Sarasota, FLFull timeProvide client centered ongoing intensive case management for especially vulnerable clients with special circumstances (medically or psychologically vulnerable clients, family conflict or crisis, education-related issues). Attend stakeholder meetings and trainings centered on trauma-informed intensive case management, specific vulnerability support, community-based mental health support, economic self-sufficiency and more.
HVAC Technician - Commercial Service ConServ Building Services, LLCHVAC Technician - Commercial ServiceSarasota, FL$28–$45 / hourWe began dispatching HVAC techs in the Tampa Bay, FL area and in just a short time, ConServ's reputation for customer service and technical expertise began to grow in GA, SC, NC, VA, TN, and AL. Our commitment to diversity and inclusion helps us attract and retain the best talent, enables employees to realize their full potential, and drives high performance through innovation and collaboration.
Test and Balance Technician ConServ Building ServicesTest and Balance TechnicianLargo, FloridaTest and Balance Technicians will study system blueprints, specifications, and performance data to determine the proper configuration and purpose of the system’s components, such as motors, pumps, fans, switches, ducts, or pipes. What We Offer: Sign on Bonus We are offering up to a $5,000 sign on bonus for Certified CT (NEEB) We are offering up to a $2,000 sign on bonus for T & B Technician will take the CT Test in 90 days (NEEB) Competitive salary.
Security Officer Distribution Center - 2nd Shift (4pm-12am) BeallsSecurity Officer Distribution Center - 2nd Shift (4pm-12am)Bradenton, FLThis position reports to the Logistics Loss Prevention Manager and assists management in the implementation, coordination and administration of the company Loss Prevention policies, programs, and practices within the Distribution Center. Must have excellent written and verbal communication skills to accurately document and articulate incident report details and circumstances.
Security Officer Distribution Center - 1ST Shift (8am-4pm) BeallsSecurity Officer Distribution Center - 1ST Shift (8am-4pm)Bradenton, FLThis position reports to the Logistics Loss Prevention Manager and assists management in the implementation, coordination and administration of the company Loss Prevention policies, programs, and practices within the Distribution Center. Must have excellent written and verbal communication skills to accurately document and articulate incident report details and circumstances.
Mover AcbrMoverSt. Petersburg, Florida$11–$16 / hourJob Summary Do you enjoy a fast-paced, multi-faceted work environment where you get to be exposed to different types of professional work like Sales, Marketing, Logistics, Customer Service, Equipment operations, project management, conflict resolution, and communication? Look, act and become a friendly college hunk – starting with the uniform (shirt tucked in, hat straight, pants at the waist), and continuing with your attitude (smiles and eye contact).
Customer Service Waste Pro USA, Inc.Customer ServiceVenice, FLSUMMARY OF POSITION: The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
Respiratory Therapist, PRN Nights Knight Health Holdings LLCRespiratory Therapist, PRN NightsSt. Petersburg, FLResponsible for administering safe and competent respiratory care as ordered per physician, monitoring mechanical ventilation, administering medications, patient assessment, understanding ramifications of hemodynamic monitoring, understanding blood work results, monitoring, teaching, and training. Perform effective airway management including oral/nasal airway placement, bag/mask ventilation, intubation and/or intubation assistance, emergent and scheduled tracheostomy tube changes.
Physical Therapist Boost Home Healthcare - Fairfax WestPhysical TherapistBradenton, FLPer diemGraduate with a Bachelor’s, Master’s, or Doctorate in physical therapy from a physical therapist curriculum approved by the Commission on Accreditation in Physical Therapy Education, American Physical Therapy Association, or the Committee on Allied Health Education and Accreditation of the American Medical Association, or the Council of Medical Education of the American Medical Association and American Physical Therapy Association. As a member of our team, you’ll play a key role in providing quality home healthcare, where patients are able to remain independent at their place of residence in the healthiest and happiest state of being possible.
New["Line Cook","Line Cook"] The Solana Doylestown["Line Cook","Line Cook"]BradentonWith integrity, a solid work ethic, and empathy for older adults, you can create a long, satisfying, and fruitful senior living career at Freedom Village of Bradenton. Our Independent Living Line Cooks work in three traditional restaurant style dining rooms with menus that rotate every week and work shifts typically from 11:30am- 8pm.
Security Officer - Second Shift (4pm-12am) Bealls IncSecurity Officer - Second Shift (4pm-12am)Bradenton, FLThis position reports to the Logistics Loss Prevention Manager and assists management in the implementation, coordination and administration of the company Loss Prevention policies, programs, and practices within the Distribution Center. Must have excellent written and verbal communication skills to accurately document and articulate incident report details and circumstances.
Facilities & Maintenance Supervisor Vaco LLCFacilities & Maintenance SupervisorClearwater, FL$85,000–$88,000 / yearThis role oversees a team of maintenance mechanics across three shifts as well as facilities maintenance technicians, ensuring equipment reliability, executing the preventive maintenance program, maintaining the building and its systems, and driving a culture of safety, accountability, and continuous improvement. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
Supervisor Logistec CorpSupervisorGibsonton, FLThe ideal candidate brings a strong background in stevedoring, terminal operations, or cargo handling, along with proven leadership skills and the ability to motivate teams in a demanding operational setting. Responsibilities What your day looks like as a Supervisor: Lead, supervise, and coordinate stevedoring teams during vessel loading and unloading operations to ensure safe, efficient, and productive cargo handling.
Tax Supervisor - Estate & Trust Team Kerkering Barberio & CoTax Supervisor - Estate & Trust TeamSarasota, FLFull timePerforms a broad range of estate, trust, gift, and individual tax assignments and assumes responsibility for engagements so that direct participation of Managers and Shareholders is kept to a minimum. Pursues continuing professional education and upgrades accounting and tax skills, including attending CPE and remaining familiar with developments from the IRS, Congress, the AICPA, and other applicable authorities.
Inventory Control Specialist Feld EntertainmentInventory Control SpecialistEllenton, FLPreferred either 3+ years of parts or heavy equipment parts experience, 3+ years of auto parts sales experience, or 3+ years of heavy-duty technician experience or equivalent. An associate's degree or bachelor's degree or higher in business, inventory management, or logistics and supply chain management is required.
Lifeguard The SKY Family YMCALifeguardBradenton, FLMake sure that first time swimmers are swim tested and wear appropriate flotation devices as necessary If you feel that there is a medical condition that requires further investigation or physician's approval, refer it to the Aquatics Director. POSITION SUMMARY: Under the direction of the Aquatics Coordinator/Director and in accordance with the policies of the YMCA of Southwest Florida, the lifeguard will be responsible for the ensuring the safety of all participants in or around the YMCA pool.
FOH/BOH Buddy Brew CoffeeFOH/BOHSeminole, FL$18–$20 / hourIn these cafés, you’ll be the primary leader—owning guest experience, shift execution, coffee quality, inventory, and team culture within a small, high-performing team. Buddy Brew Coffee is hiring Café Supervisors to lead new small-format café locations across Tampa Bay.
Custodian - Multiple Shifts Available The SKY Family YMCACustodian - Multiple Shifts AvailableSarasota, FLComplete non-routine cleaning according to specified job orders, handle emergency cleaning and upkeep requests, and tackle heavy cleaning jobs upon request. Uses cleaning equipment, including electrostatic sprayers, automatic floor machines, commercial vacuums, wet mops, and other necessary equipment, tools, chemicals, and supplies.
Customer Service Representative Community Choice Financial Family of BrandsCustomer Service RepresentativeST. PETERSBURG, FloridaFull timeOur Purpose: The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. You’ll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.
Stagehand Sound Feld EntertainmentStagehand SoundEllenton, FLAssists in directing local crews, loading and unloading, and assembling and disassembling of all show equipment, and conducts regular maintenance in an effort to preserve the high integrity and professionalism of the company and its equipment. The Stagehand Sound controls and operates sound mixing board to control output of voices/voice track and music, and previously taped sound effects during performances.
Retail Cosmetics Sales Associate - Lancome, University Town Center - FL - Part Time Macy's IncRetail Cosmetics Sales Associate - Lancome, University Town Center - FL - Part TimeSarasota, FLWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
NewProject Manager Covenant Roofing & Construction IncProject ManagerBradenton, FLAbility to lead and manage roofing crews; Reliable and able to work well under pressure; Highly organized and detail oriented; Strong problem-solving skills; Ability to climb a ladder unassisted; Ability to lift fifty (50) pounds overhead unassisted; Ability to safely walk a sloped roof unassisted; Ability to operate a truck while hauling a trailer, as well as back in a trailer and dump a trailer after completion of project; Successful completion of background check and drug screening; Valid driver's license and clean driving record; Technological skill sufficient to operate Covenant's CRM program on computer, tablet, or other device provided by Covenant; and. mission is to provide superior service to our clients, delivering exceptional work, putting safety first and creating opportunities for.
Server Brookdale Senior Living IncServerBradenton, FLTo support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year. Work with kitchen staff, assist with bussing and resetting tables, remove dirty dishes, dispose of trash and restock inventory as needed.
Supply Technician U.S. Department of Veterans AffairsSupply TechnicianBay Pines, FL$40,736–$52,957 / yearExamples of specialized experience would typically include, but are not limited to: providing supplies and material to clinical and/or administrative areas of a facility; scanning, bar-coding, receiving, storing and distributing supplies, instruments and other material; pulling stock, replenishing stock and maintaining records on stock levels; monitoring expiration dates; cleaning assigned areas in accordance with regulations and policy; utilizing an automated system to maintain inventory; and answers customer questions regarding supplies and materials. Duties include, but may not be limited to the following: Pulls stock inventory and material for delivery; replenishes stock inventory; interacts with clinical and administrative customers and maintains records on stock levels; Communicates to the Lead or Supervisor any concerns related to supplies, equipment and procedures.
NewMerchandise Coordinator TJMaxxMerchandise CoordinatorRiverview, FloridaCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
NewMEDICAL MALPRACTICE INVESTIGATOR - 64000549 Government of FloridaMEDICAL MALPRACTICE INVESTIGATOR - 64000549TAMPA, FL$42,561.57–$43,561.57 / yearRequired Knowledge, Skills, and Abilities: Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; write detailed narrative investigative reports; ability to plan, organize and prioritize work assignments; ability to work independently; investigating and researching; inspecting and evaluating the quality of products; ability to maintain a high degree of accuracy and close attention to detail; effectively manage time; make sound judgements; ability to maintain strict confidentiality. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.
NewGatehouse Security OfficersPTWeekend St. Moritz Security Services IncGatehouse Security OfficersPTWeekendBradenton, FLDuties include, but are not limited to monitoring and reporting all activity, conducting foot patrols, vehicular patrols, golf cart patrols, and/or bicycle patrol of applicable interior and/or exterior areas; reporting suspicious activities, suspicious persons, writing detailed narrative reports, maintaining daily activity reports (DAR's), enforcing post orders, site rules, regulations, policies, procedures, and responding to emergency situations requiring security assistance. Responsible for site-specific duties and tasks based on assignment, which may include customer service, loss prevention, retail security, lobby/visitor reception, service/freight elevator security, loading dock security, and/or a variety of other safety and security roles.
Home Health Aide Tlc Homecare IncHome Health AideNokomis, FLFull timeCare for patients by changing bed linens, doing laundry, cleaning the home, or assisting with personal care. You operate with a big heart, not only providing personalized and attentive care but by building genuine relationships with those you serve.
NewFood & Beverage Manager FirstService ResidentialFood & Beverage ManagerBradenton, FLPart timePhysical Requirements: Ability to lift 20 – 35 lbs; Work in an upright standing position for long periods of time; Walk and climb stairs; Handle, finger, grasp and feel objects and equipment; Ability to detect auditory and/or visual emergency alarms; Communicate, receive and exchange ideas and information by means of the spoken and written word; Ability to quickly and easily navigate the property/building as required to meet the job functions; Complete all required forms. Maintains member and guest satisfaction by handling inquiries, concerns or comments and providing solutions; acquiring feedback from members/guests and co-workers in order to ensure satisfaction and/or implement service improvement ideas; developing new concepts to ensure customer satisfaction and repeat business.
Grading Laborer Seastate Land Services CompanyGrading LaborerParrish, FLFull timeThe ideal candidate is comfortable working outdoors in various weather conditions, follows instructions well, and is committed to safety and teamwork. We are seeking reliable and hardworking Grading Laborers to join our grading crew.
NewOPS MEDICAL MALPRACTICE INVESTIGATOR - 64801505 1 Government of FloridaOPS MEDICAL MALPRACTICE INVESTIGATOR - 64801505 1ST PETERSBURG, FLRequired Knowledge, Skills, and Abilities: Proficient computer skills to include Word, Excel, PowerPoint and Outlook; knowledge of computer data bases; knowledge and use of the compliance management system and licensing system used by the Agency; knowledge of laws, legal codes, court procedures and government rules & regulations; knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; understanding written sentences and paragraphs in work related documents; communicating effectively with others verbally and in writing; talking to others to effectively convey information; ability to establish and maintain effective working relationships with others; listening to what other people are saying and asking questions as appropriate; conduct fact-finding research; knowledge of the methods of data collection and analysis; organize data into logical format for presentation in reports, documents and other written materials; knowing how to find information and identifying essential information; finding ways to structure or classify multiple pieces of information; write detailed narrative investigative reports; ability to plan, organize and prioritize work assignments; ability to work independently; investigating and researching; inspecting and evaluating the quality of products; ability to maintain a high degree of accuracy and close attention to detail; effectively manage time; make sound judgements; ability to maintain strict confidentiality. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.
Mobile Service Technician (Automotive) Amerit Fleet Solutions IncMobile Service Technician (Automotive)ST. PETERSBURG, FL$32–$42 / hourTechnicians must be able to perform essential job functions that include frequent movement such as standing, walking, climbing, bending, and sitting for extended periods, as well as lifting heavy objects and accessing tight or confined spaces. This role involves working in a mobile, outside and/or shop environment with exposure to dust, diesel fumes, noise, and mechanical materials such as oils and greases.
Mobile Automotive Technician Amerit Fleet Solutions IncMobile Automotive TechnicianST. PETERSBURG, FL$32–$42 / hourTechnicians must be able to perform essential job functions that include frequent movement such as standing, walking, climbing, bending, and sitting for extended periods, as well as lifting heavy objects and accessing tight or confined spaces. This role involves working in a mobile, outside and/or shop environment with exposure to dust, diesel fumes, noise, and mechanical materials such as oils and greases.
Companion Caregiver ComForcare Senior ServicesCompanion CaregiverSarasota, FL$18–$21 / hourAbout the Role: ComForCare Home Health Care - Sarasota is looking for a compassionate and dedicated Companion Caregiver to make a real difference in the lives of seniors and individuals in the Sarasota, FL area. About Us: ComForCare Home Health Care - Sarasota is a trusted provider of in-home care services dedicated to helping clients live independently and comfortably in the place they love most - home.
Property Manager (6954) The Salvation Army USAProperty Manager (6954)Sarasota, FLPlans, develops, administers, leads and supervises the Sarasota County Area Command Property Department; Participates in the strategic planning and evaluation of these operations; contracts to procure the best price and product for the command; Provides oversight of facility projects, both renovations and new construction, to support The Salvation Army's Property Department from conceptual stage through planning and construction; provides updates and documents to Property Department TSAMM items directly or to direct supervisor; tracks and updates project progress and costs in electronic and physical files. Works with Area Commander, Director of Operations, finance department and others as needed to create strategic plans for all Area Command equipment and vehicles; creates a life cycle plan for the regular replacement of items to avoid emergency breakdowns and failures.
Home Health: Licensed Practical Nurse (Lpn) Millennium Physician GroupHome Health: Licensed Practical Nurse (Lpn)Venice, FLObserves, records, and reports to the appropriate person the patient's symptoms, reactions and changes including: The general physical and mental condition of clients and signs and symptoms that may be indicative of untoward changes. A Licensed Practical Nurse with the education and proven clinical competence to perform certain treatments/procedures may do so provided that the Home Health Agency's policies and the State's Regulatory Acts allow such performance.
Home Health: Licensed Practical Nurse (LPN) Millennium Physician GroupHome Health: Licensed Practical Nurse (LPN)Venice, FloridaObserves, records, and reports to the appropriate person the patient’s symptoms, reactions and changes including: The general physical and mental condition of clients and signs and symptoms that may be indicative of untoward changes. A Licensed Practical Nurse with the education and proven clinical competence to perform certain treatments/procedures may do so provided that the Home Health Agency’s policies and the State’s Regulatory Acts allow such performance.
Care Partner Experience Senior LivingCare PartnerValrico, FloridaAble to be tactful; maintains confidences and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly. Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.
Care Partner (Part Time) Experience Senior LivingCare Partner (Part Time)Valrico, FloridaAble to be tactful; maintains confidences and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly. Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well.