Auburn Hills, MI11 days ago
Facilitates training on Personal Banker (teller) responsibilities, bank products and services, lending products, branch sales and referral practices, new hire orientation, and organization-wide development topics such as leadership development, Emerging Leaders, effective communication, and IT phishing/vishing awareness as examples. The position manages the full training lifecycle across the organization, including serving as the sole facilitator for in-person Personal Banker (Teller) class training two to three times per month, as well as curriculum design, classroom and virtual facilitation, learning management system (LMS) administration, training documentation, reporting, and effectiveness evaluation.