Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members • Act as a liaison between private, HMO or federally funded insurance companies and the agency • Triage incoming calls related to patients, families, physicians and staff • Initiate referral process as outlined in department specific procedure • Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed • Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals • Verify MD licensure • Keep ED informed of day-to-day activities, insurance case issues and patient care concerns • Work with ED to keep agency in compliance with all regulatory, licensing and accreditation requirements • Actively participate in performance improvement activities as directed by ED • Collect data from clinical records and field staff, for insurance verification to staff treatment plans and services needed by patients • Keep ED informed of day-to-day activities, personal accomplishments, staff concerns and problems • Assist with new hire orientation • Co-facilitate IDT with ED as needed to ensure flow of process and documentation • Monitor census and track homecare admissions, discharges, certification and re-certification dates on all patients and provide this information for IDT to staff providing services to patients • Coordinate OASIS transmission to the state meeting regulatory guidelines • Participate in and assists with community activities, i.e. health fairs, conventions, community education programs, etc. You will triage the incoming calls from patients and families, initiate the referral process, verify insurance, keep the Executive Director informed on the day to day activities, and so much more.