p>As a Senior Sales & Operations Specialist, we'll look to you bring your A-game to the following responsibilities: • You'll make sure our inventory is accurate by performing activities such as inventory cycle counts, stock replenishment, and store audits • You'll merchandise the store in accordance to planogram and corporate guidelines • You're also responsible for inventory management which includes but is not limited to store-to-store transfers, returns and receiving • You get to assist with special event execution including marketing support and inventory planning • You will assess escalated wireless issues and provide solutions for technical problems and questions • You get to support post-purchase onboarding, device activation, and content transfers for wireless sales • We'll look to you to reach out to customers for in store pick up of online orders and return and exchange related issues • You get to work directly with Supply Chain Management for order fulfillment and variance requests • You should remain current with new products and technologies by attending necessary trainings for job functions • You'll assist with guiding accessory performance and sales • You'll make sure our store sales and retention targets are met • You'll provide ongoing coaching on to Solutions Specialists to ensure timely and actionable feedback; serves as product knowledge expert and is a resource to all store employees • You'll also Open and Close the store as needed to serve as manager on duty when the Store Manager, Sr Sales Rep, and/or ASM is not on duty.
Preferred: Previous experience with store operational duties Experience selling Wireless/Mobile products highly preferred Fluency in Spanish, both written and spoken Leadership experience is ideal Ability to multi-task and prioritize in a service-oriented, fast-paced team environment Ability to be mobile within the store to assist with troubleshooting and device activation Computer literacy with an aptitude for learning communication products, services, and accessories Ability to lift 25-50 pounds to help manage stock room inventory.
