Demonstrated customer service experience with client-facing support in a technical environment Prior experience in AV support, IT support, or a related technical service role Strong remote troubleshooting across networked systems, AV equipment, and interactive technologies Proficiency with service desk platforms, ticketing systems, and remote support tools Four-year degree preferred Experience supporting experiential, interactive, or digital signage installations in public-facing environments; Familiarity with AV-over-IP and control systems such as Crestron, Extron, or QSC, media players, and projection systems; Background managing or contributing to service-level agreements (SLAs) and key performance metrics. Operate the service desk as the primary point of contact for all support requests tied to installed experiential and interactive applications Perform remote troubleshooting and diagnostics to triage and resolve technical issues quickly, minimizing client downtime Escalate complex issues to internal engineering or vendor teams, tracking resolution through to completion Document service interactions, resolutions, and recurring issues to build and maintain a lasting knowledge base Monitor system health and performance proactively, catching potential issues before they reach the client.