NewCustomer Service Representative-AOG Sparks GroupCustomer Service Representative-AOGHerndon, VAThis position provides high-priority and emergency logistical sales and technical product support for customers related to material, logistics and supplier issues, and purchase orders. The Customer Order Specialist is responsible for responding to customer inquiries and processing urgent orders for spare parts for customers in the US and internationally.
Field Service Representative, Lead (NAVCERT) WR SystemsField Service Representative, Lead (NAVCERT)Norfolk, Virginia$61,000–$105,456 / yearTravel to sponsor sites as a technical representative; conduct field tests, interpret and evaluate field data, and serve as a liaison with industrial, governmental, and other sponsors. *This position is contingent upon funding* The selected candidate will be required to pass a pre-employment third-party background check which may include verification of any of the following: Employment history; Education and/or certifications; Criminal history; Driving Records; Other records or information related to the candidate’s suitability for the position.
NewTechnical Sales Specialist, Power Herc Rentals IncTechnical Sales Specialist, PowerManassas, VASupport sales representatives with technical sales opportunities by developing data-driven target prospect lists, providing on-site technical consultation during job walks, evaluating system requirements, and ensuring proposed solutions meet client specifications. Provide subject-matter expertise to cross-functional teams by developing technical content for targeted sales campaigns, advising on equipment application engineering, safety protocol integration, and delivering input on operator training programs.
Systems Administration (Operations Support Specialist) ARCTICOM LLCSystems Administration (Operations Support Specialist)Quantico, VAArcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
NewProject Coordinator & Data Analysis Support PlanIT GroupProject Coordinator & Data Analysis SupportReston, VAThe candidate must demonstrate a blend of analytical, technical, and project management skills: • Data Analytics & Visualization: o Proficient in building interactive, real-time Power BI (or similar) dashboards for KPI tracking. The contractor will drive metrics and coordinate project workflows, serving as the critical communication bridge to ensure nationwide telematics development, track deployment metrics, and mitigate risks.
VP, Payables Supplier and Payment Support CorpayVP, Payables Supplier and Payment SupportRichmond, VAThis role is highly cross-functional and client-aware, partnering closely with Product, Technology, Relationship Management, Client Success, Partner Operations, Implementations, Risk, and Finance to improve quality, accelerate throughput, and strengthen the supplier and payment experience across the enterprise. 15+ years of progressive operations leadership experience within payments, financial services, shared services, fintech, or B2B transaction environments; 8+ years leading managers and larger operational teams.
Call Center Representative - $20/hr - Richmond, VA Beacon Hill Staffing Group, LLCCall Center Representative - $20/hr - Richmond, VARichmond, VA, Virginia$20 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
Call Center Representative - $20/hr - Richmond, VA( Beacon Hill Staffing Group, LLCCall Center Representative - $20/hr - Richmond, VA(Richmond, Virginia$20 / hourFull timeLearn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.
NewDatacenter Technical Support Representative PeratonDatacenter Technical Support RepresentativeClarksville, Virginia$51,000–$82,000 / yearFull timePerforms problem resolution on the telephone with account teams and Peraton shared services teams, through a series of steps to determine problem and classify level, priority and nature of the problems with systems in a Data Center. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
NewDatacenter Technical Support Representative Peraton IncDatacenter Technical Support RepresentativeClarksville, VA$51,000–$82,000 / yearPerforms problem resolution on the telephone with account teams and Peraton shared services teams, through a series of steps to determine problem and classify level, priority and nature of the problems with systems in a Data Center. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
Customer Technical Support Representative - Part Time John Wiley & Sons IncCustomer Technical Support Representative - Part TimeVAWe offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. About the Role: The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks' student and instructor users via email through an email client called Zendesk.
Customer Technical Support Representative - Part Time Wiley Global TechnologyCustomer Technical Support Representative - Part TimeVirginiaWe offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk.
Clover Technical Support Specialist Fiserv IncClover Technical Support SpecialistVA$36,500–$53,475 / yearDiagnose and resolve hardware, firmware/app versions, peripherals (printers, scanners, cash drawers, displays), and networks (Wi‑Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools. 2+ years' supporting POS or payments in a merchant-facing environment (payment processing, EMV, peripherals, device lifecycle) or equivalent hands-on POS troubleshooting experience.
Technical Support Rep I Shenandoah Telecommunications CompanyTechnical Support Rep IVAShenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. Our Technical Support Representatives are a part of a supportive, service-oriented team in call center environment who: Promote quality customer experience with honest and committed customer care.
Customer Care and Technical Support, Level 1 (FTE) Stride, Inc.Customer Care and Technical Support, Level 1 (FTE)Richmond, VirginiaIssues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment. Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.
HVAC Technical Sales Representative GpacHVAC Technical Sales RepresentativeAshland, VA80000–140000GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. For questions or a confidential conversation, contact: Kristie Ballestin Phone: 928.225.2912 or by email, kristie.ballestin@gogpac.com .
Field Service Representative - Technical Instructor Saronic Technologies IncField Service Representative - Technical InstructorVirginia Beach, VAThe Technical Instructor works closely with Mission Operations Specialist Trainers, engineering teams, and operational leadership to ensure sustainment training reflects real-world operational demands and evolving system capabilities. Saronic is seeking a Field Service Representative - Technical Instructor to design, develop, and deliver technical training programs focused on the sustainment, maintenance, and troubleshooting of Saronic autonomous surface vessel (ASV) systems.
Technical Sales Representative - VA Emerson Electric CoTechnical Sales Representative - VARichmond, VARemote$100,000–$160,000 / yearThrough our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet.
Technical Service Representative KaeserTechnical Service RepresentativeFredericksburg, VA$40,000–$45,000 / yearProvide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays. Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide.
Assistant Customer Technical Representative (MID) Alakaina Foundation Family of CompaniesAssistant Customer Technical Representative (MID)Arlington, VABAH includes Ke aki Technologies, LLC; Laulima Government Solutions, LLC; Kpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kkaha Solutions, LLC; and Pololei Solutions, LLC. The ideal candidate will lead project level efforts to track, coordinate, and resolve day-to-day software, hardware, and NMCI/Flankspeed operational issues, maintenance, and upgrades for Navy Sailors and the Navy's overall workforce.
Technical Sales Representative Ecolab IncTechnical Sales RepresentativeWinchester, VA$81,200–$121,700 / yearWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
IT Technical Support Engineer Senior Advocate Health and Hospitals CorporationIT Technical Support Engineer SeniorVirginiaProviding care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
Analyst III, Technical Support Waste Management IncAnalyst III, Technical SupportManassas, VAFrequently: Repetitive motions Eye/hand/foot coordination Bending, crouching, kneeling, reaching, and standing Lifting, carrying, and transporting equipment weighing up to 50 pounds Walking within office buildings, data rooms, and customer or market area sites Constantly: Sitting Talking Hearing Travel and Site Visits: Ability to travel to market area locations and other business sites as needed. Other Knowledge, Skills or Abilities Required Demonstrates intermediate‑level knowledge or skills across three or more of the following functional areas: Diagnose and resolve end‑user network connectivity issues by identifying wired versus wireless failures in desktop docking environments and executing systematic troubleshooting to restore optimal network performance.
Fleet Technical/Network Support Rep-Ship Rider III- Multiple Locations V2X IncFleet Technical/Network Support Rep-Ship Rider III- Multiple LocationsVAExperience: At least three (3) years' of experience with DOD C4ISR systems which includes 24/7/365 help desk support, conducting training, on-site technical support, and underway/deployed CVN's, LSD's, LHA's, DDG's, CVW's, MAG's, MEF's, or USN/USMC Squadrons. We have multiple opportunities for NavMPS CSR -Shiprider positions: The NavMPS CSR -Shiprider will deploy on board us Naval vessels for extended periods of time, to include applicable work-up cycle and deployment underway periods.
International Acquisitions Technical Support (Lifecycle Acquisition) Axiologic Solutions LLCInternational Acquisitions Technical Support (Lifecycle Acquisition)Springfield, VAFacilitate the NSG approval for acquisitions and ECPs by going thru the Acquisition Strategy Panel (ASP), NSG Acquisition Review Board (NARB) preparing briefings and responding to actions. Provide funding coordination with agency partners, evaluating their spend plans and documenting their requirements for support agreements and memorandum of agreements/understanding (MOA/MOU).
NewTechnical Service Representative Western Oilfields Supply CoTechnical Service RepresentativePetersburg, VAAs the leading provider of temporary liquid handling solutions, we're recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. As a Technical Service Rep, you will be responsible for providing support to the Operations Manager, oversee project installations, perform service and repair on equipment, transport items that require movement in order to meet company needs.
Technical Service Representative Kaeser Compressors IncTechnical Service RepresentativeFredericksburg, VA$40,000–$45,000 / yearThe selected candidate will: Provide technical support to in-house personnel, authorized distributors, and customers regarding sold Kaeser products to include on-call support on weekends and holidays. Kaeser Compressors, Inc. is one of the largest and most successful suppliers of industrial compressed air and vacuum systems with nearly 7,000 employees worldwide.
Field Service Technical Representative Lockheed Martin CorpField Service Technical RepresentativeVAThe FSR will provide on-the-job training in the areas of maintenance and operation techniques relevant to the repair of the above mentioned aircraft and equipment, including associated test equipment, with special attention given to adjustment, calibration, troubleshooting, bench check, and routine maintenance and inspection methods. Cutting-Edge Technology: Be part of a dynamic and forward-thinking work environment where you will have the opportunity to work with the latest technology and contribute to groundbreaking projects that are shaping the future of aerospace and defense.
Technical Sales Representative - Virginia Tremco illbruck GmbH and Co. KGTechnical Sales Representative - VirginiaArlington, VALeverages industry knowledge, marketplace dynamics and key relationships both internally and externally to develop trusted partnerships and advisory relationships with customers with a focus on problem identification, exploration and resolution. Our products can be seen on structures from parking garages and mixed-use buildings to single-family homes and high-rises, and are also used in the modular, residential window and door, industrial and manufacturing markets.
Clinical Support Representative Steris PlcClinical Support RepresentativeRichmond, NC$70,000–$75,000 / yearCollaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
Journeyman Field Support Representative SaalexJourneyman Field Support RepresentativeQuantico, VirginiaPerform advanced troubleshooting of aircraft electrical, LAN/WAN, secure communications, and mission network systems, reducing repeat discrepancies and minimizing aircraft downtime during high-visibility missions. Greenfield Engineering, a Saalex Company is seeking a Journeyman Field Support Representative in Quantico, VA to support the development, test and fielding of the presidential helicopter VH software support activity.
Field Support Representative Saronic TechnologiesField Support RepresentativeVirginia Beach, VirginiaSaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations.
NewIT Technical Support Specialist Sentara Healthcare IncIT Technical Support SpecialistVirginia Beach, VAThe incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. The Specialist will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures.
Field Support Representative Saronic Technologies IncField Support RepresentativeVirginia Beach, VASaronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms. On-Site Technical Support: Provide on-site technical support and assistance to partners and customers during product integration, installation, commissioning, and ongoing operations.
NewCustomer Care Representative (Escalations & Advanced Customer Support) James River Air Conditioning IncCustomer Care Representative (Escalations & Advanced Customer Support)Richmond, VA$24–$26 / hourAct as the primary point of contact for customer problem escalations from the Client Service team, coordinating with internal teams (Field Service, Billing, Dispatch Operations, etc.) to achieve timely resolution. You will handle advanced-level customer service calls, troubleshoot sophisticated problems, de-escalate challenging situations, and drive resolutions that exceed customer expectations.
Senior Technical Support Specialist EntarianSenior Technical Support SpecialistArlington, VirginiaOverview/ Job Responsibilities: We are seeking Senior Technical Support Specialist to provide advanced macOS, Jamf, and mobile device support across enterprise environments, delivering exceptional white-glove service to executives, senior leadership, and VIP stakeholders. This role ensures optimal performance, security, and usability of Apple endpoints and mobility platforms, while maintaining a professional, concierge-level support experience that prioritizes responsiveness, discretion, and technical excellence.
NewIT Technical Support Specialist Sentara HospitalsIT Technical Support SpecialistVirginia Beach, VirginiaThe incumbent will be responsible for providing clear and effective technical guidance to users with varying levels of IT knowledge, communicating IT solutions in a user-friendly manner to non-technical customers and maintaining a customer-focused and results-oriented attitude, ensuring prompt resolution of issues. The Specialist will be responsible for assisting with system maintenance & monitoring by installing, configuring and maintaining IT hardware and software, monitoring systems and applications to identify performance issues or potential security risk and keeping systems updated with the latest patches, updates and security measures.
Field Support Representative Procept Biorobotics CorpField Support RepresentativeVA$34.91–$41.07 / hourIt continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept's history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do.
NewTechnical Support Specialist Crutchfield New Media LLCTechnical Support SpecialistNorton, VAOnsite and Remote Work: Our new Technical Support Specialists will be trained onsite in Norton, VA, but after training you will have the opportunity to work a hybrid schedule which allows 2 days working from home and 3 days working onsite per week. Every new team of Technical Support Specialists receives 10 weeks of paid, hands-on training with an experienced Tech Trainer before working with customers independently.
Sales and Customer Support Representative ChemTreatSales and Customer Support RepresentativeGlen Allen, VirginiaAn associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. When you join the nation's largest and fastest growing specialty chemical company dedicated solely to industrial water treatment, you’ll work side-by-side with those customers, helping them save millions of dollars and grow their businesses, all while protecting people and the environment.
HV Training and Technical Support Specialist (Remote) SOLV Energy LLCHV Training and Technical Support Specialist (Remote)VARemote$113,100–$141,375 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee.
NewRTS Sr Technical Support Specialist. Thermo Fisher Scientific IncRTS Sr Technical Support Specialist.Ashburn, VA$49.58–$74.38 / hourWe provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
NewCustomer Technical Support Specialist (NEN) Ukpeagvik Inupiat CorpCustomer Technical Support Specialist (NEN)VA$55,000–$60,000 / yearThe candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO).
Technical Support Specialist Accenture Federal ServicesTechnical Support SpecialistArlington, VAThe pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is: $82,900—$184,500 USD What We Believe As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
Specialist, DC Technical Support Dollar Tree IncSpecialist, DC Technical SupportChesapeake, VAThis position will work independently to support the overall Infrastructure to include all Windows 11 desktops, WAN/LAN routing, Servers, Mobile PDT devices and telecommunications while reporting to the DC Technical Services Manager for other projects and support needs. Networking protocols, VIOP applications, File Share Permissions, Zabbix and SCOM monitoring tools, APC & Vertiv Geist IT Environmental monitoring tools, and various imaging processes for PC, AP, Switches, Routers, RF & Voice equipment.
I&W Systems Engineer Technical Specialist ArcfieldI&W Systems Engineer Technical SpecialistChantilly, VirginiaFull timeResponsibilities: Arcfield is seeking a Systems Engineer Technical Specialist dedicated to supporting Enterprise Resiliency Indications and Warning (I&W) systems in a Systems Engineering Technical Assistance (SETA) capacity for major protection-related system acquisitions and resiliency-related baseline requirements' architecture. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.
I&W Systems Engineer Technical Specialist Rite-Solutions IncI&W Systems Engineer Technical SpecialistChantilly, VAArcfield is seeking a Systems Engineer Technical Specialist dedicated to supporting Enterprise Resiliency Indications and Warning (I&W) systems in a Systems Engineering Technical Assistance (SETA) capacity for major protection-related system acquisitions and resiliency-related baseline requirements' architecture. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories.
ADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer Service Amazon.com IncADC Technical Customer Service Specialist , Amazon Dedicate Cloud (ADC) Customer ServiceHerndon, VAWe pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Customer Service provides global support to a wide range of commercial and government customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
Engineered Products Technical Specialist Commercial Metals CoEngineered Products Technical SpecialistVAIf you're ready to join a team working to make our industry more sustainable, support the bridges, roadways, buildings and infrastructure that connects our communities, and do meaningful work, you're ready to join CMC. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.
Technical Training Specialist E2 OpticsTechnical Training SpecialistAshburn, VirginiaFull timeThe Technical Training Specialist collaborates with local leadership to define technical training needs based on required skills/competencies then delivers effective and timely training events to meet those needs. Collaborates with internal disciplines (Operations, Safety, Quality) to design and develop internal technical training programs incorporating both academic and hands-on training techniques.