Rock Hill, SC30+ days ago
Responsibilities include: Provide technical support for diesel-powered generators and battery energy storage systems through structured, office-based workflows Support diagnostics, configuration, and troubleshooting of generator control systems, including DEIF controllers Assist service technicians and internal teams with fault analysis, alarms, events, and system behavior Review and interpret controller data, event logs, parameters, and software configurations Support issue escalation processes by gathering required technical details and documentation Document cases accurately within service management and warranty systems Follow established technical support procedures, policies, and escalation protocols Assist with root-cause analysis by identifying recurring issues and failure trends Support new product introductions by reviewing service documentation and controller setup requirements Maintain accurate records to support reporting, compliance, and continuous improvement initiatives Review warranty claims for technical accuracy, completeness, and policy compliance Validate failure descriptions, diagnostic steps, controller data, labor, and parts usage against warranty guidelines Identify discrepancies or missing information and coordinate corrections with internal teams Support timely warranty claim processing and approval workflows. You have an Associate's or Bachelor's degree in Engineering, Industrial Technology, Diesel Technology, or a related field (or equivalent field experience) Desired Skills: Working knowledge of diesel engines, electrical systems, and generator control systems Hands-on experience with DEIF generator controllers (configuration, diagnostics, or troubleshooting) Basic understanding of battery energy storage systems and power distribution Strong troubleshooting and diagnostic skills Ability to interpret technical manuals, electrical schematics, and controller fault codes Strong written communication and documentation skills.