Technical Support Representative Jobs in Naples, FL

FYIsoft, Inc.

$110000 - $125000

Naples, FL

Ability to understand customer business problems and processes; translate the defined customer needs into concise and clear requirements; and formulate the requirements into software solutions. FYIsoft provides feature-rich, easy-to-use financial reporting solutions that enable companies to gain accurate insight into their corporate finances.

Artech LLC

$15 - $20

Naples, FL

Provide Tier 1 Customer Support/Service, Resolve customers service complaints by performing activities such as adjusting menu items, setting up new merchant, resolving technical issues, Contact customers and respond to inquiries, Refer unresolved customer grievances to designated departments for further investigation, Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken Channels of customer support expected to provide: email, phone, chat. Demonstrated Customer Service skills in industries such as call center, retail, hospitality etc., 1-3 Years of Experience Required.

DSI Systems

Naples, FL

In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.

ValorVIP

$17 - $19

Cape Coral, Florida

MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Herc Rentals

$55000 - $65000

Bonita Springs, FL

If you are currently an employee of Herc Rentals, please apply using this link: _Herc Employee Career Portal (https://performancemanager4.successfactors.com/sf/careers/jobsearch?bplte_company=hercrental&_s.crb=1vzawZHP23EM4ncylkxJuws98oCREXt5QR31bzyGQAI%253d)_. The Product Support Specialist will need to recognize if failures fit into a manufactures warranty period/policy or if it is a failure that the manufacture may consider for additional assistance beyond the stated warranty period or policy.

Comcast Corporation

Naples, FL

Assist in execution of events and provides support, including but not limited to, partnership in the coordination and logistics of an event, planning, negotiation and execution of events, production and distribution of printed materials, point-of purchase displays, prize packages, and coordinating with technical operations within the market. Serve as the sales point of contact for company in association with assigned events, manage handoffs post-event, and assist with troubleshooting and/or resolving newly acquired customer concerns, enhancing and supporting the customer experience.

SEACREST SOUTHWEST

Naples, FL

SUMMARY: The Customer Support Specialist is responsible for assisting customers with general inquiries, concerns, and technical issues related to the company’s products and services. This role involves responding to customer queries via phone, email, or chat, identifying customer needs, and ensuring a high level of customer satisfaction.

Insurance Office of America

$24 - $34

Bonita Springs, FL

Customer service mentality: Display a customer service mentality and deliver outstanding client service, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to service requests. About the Role: The UKG Ready Payroll & Client Service Specialist “CSR” is responsible for delivering high quality payroll, technical support, and training to POA clients and internal teams.

Insurance Office of America

$28 - $40

Cape Coral, FL

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Collaboration: Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.