IT Support Generalist BERING STRAITS NATIVE CORPORATIONIT Support GeneralistAnchorage, AKPrepare, read, comprehend, and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
In-Store Product Support Sales Representative N C Machinery Co.In-Store Product Support Sales RepresentativeWasilla, AlaskaThis position plays a vital role in building and maintaining strong customer relationships, identifying sales opportunities, and ensuring customers are informed about new products, services, and support solutions that add value to their operations. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T & E The Cat Rental Store, T&E Power Systems, SITECH Northwest Inc., representing Caterpillar and other manufacturers.
HV Training and Technical Support Specialist (Remote) SOLV Energy LLCHV Training and Technical Support Specialist (Remote)AKRemote$113,100–$141,375 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. Any unsolicited candidate introductions, referrals or resumes sent by third-party recruiters to SOLV Energy or directly to any of our employees, or received through our website or career portal, will be considered property of SOLV Energy and will not be eligible for a placement fee.
IT Technical Support Specialist Holland America Line N.V.IT Technical Support SpecialistAnchorage, AKOur team supports a combined fleet of ships sailing to Alaska each summer, lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Knowledge, Skills, & Abilities: Ability to organize and prioritize work, maintain attention to time constraints, while working in a team or group environment.
Technical Support Specialist DenaliTEKTechnical Support SpecialistAnchorage, AKWe're looking for a Technical Support Specialist who loves technology, enjoys helping people, and wants to grow beyond password resets and basic troubleshooting. Whether you're looking to expand your technical skills, earn certifications, or advance into engineering and leadership roles, you'll have opportunities to learn, grow, and make a real impact.
NewHuman Resources Representative (Alaska Railroad) State of AlaskaHuman Resources Representative (Alaska Railroad)Anchorage, AKApplies the general requirements of ARRC benefit plans in such activities as the explanation of COBRA notices, calculating and tracking benefit eligibility dates for probationary employees, notifying employees of benefit eligibility and enrollment periods, providing benefit orientations and assistance to employees eligible to enroll in ARRC benefits. Requires the ability to plan and organize work for small projects or portions of larger projects such as implementing a new benefit program provider, to meet biweekly payroll processing deadlines, and to schedule work for future processing deadlines, audit results of work performed, and follow up on actions.
ALASKA TECHNICAL TRAINER I Nabors Industries LtdALASKA TECHNICAL TRAINER IAnchorage, AKMust be able to use/wear applicable personal protective equipment which may include but is not limited to safety-toed footwear (with ankle height support), back support belt, hearing protection, and safety eyewear with side shields, gloves and hard hat. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Technical Sales Engineer MRINetwork JobsTechnical Sales EngineerAnchorage, AlaskaKeywords: sales, representative, professional, account executive, account manager, business development, Engineering, civil engineer, construction, sales engineer, building products, professional engineer, public works, DOT, construction materials, precast, concrete, architectural sales, PVC, metal pipe, concrete pipe, HDPE pipe, stormwater, sewer, specifying products, waterworks, spec sales, technical sales, filtration, culvert, stormwater, storm sewer, hydraulics, storm, drainage. Develop and maintain professional relationships with accounts including consulting engineering firms, regulatory agencies, contractors, developers and landscape architects.
NewTechnical Project Manager – Aviation Weather Systems PeratonTechnical Project Manager – Aviation Weather SystemsAnchorage, Alaska$112,000–$179,000 / yearFull timeWorking in partnership with the Weather Workstream Lead, the Technical Project Manager will coordinate multidisciplinary engineering efforts, manage project schedules and deliverables, facilitate technical decision-making, and ensure successful execution of aviation weather modernization activities. Peraton is seeking an experienced Technical Project Manager – Aviation Weather Systems to support modernization efforts under the FAA Brand New Air Traffic Control System (BNATCS) contract.
Branch Support Specialist Calista Brice Holding LLCBranch Support SpecialistAnchorage, AK$25–$35 / hourAs the Branch Support Specialist, you will work onsite in Anchorage, AK and will assist in the general operations of the Anchorage Product Support Department while assisting Territory Sales Managers (TSMs) with sales and rental leads. The position requires frequent interaction with customers, vendors, and multiple internal departments while managing competing priorities and responding to changing operational needs.
Business Development Representative (Underground Mining) SMS EquipmentBusiness Development Representative (Underground Mining)Anchorage, AlaskaRemoteIdentify sales opportunities / manage new equipment sales by working closely with management to establish sales targets and implement action plans aligned with economic trends and product innovations. The ideal candidate will bring demonstrated ability to meet personal and team sales targets and knowledge of equipment life-cycle management and proactive maintenance strategies for underground mining equipment.
Retail Support Specialist DSIRetail Support SpecialistAnchorage, AKIn this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Proactively engage with store leadership to address customer concerns, strengthening partnership alignment and ensuring a best-in-class customer experience.
NewTechnical Project Manager - Aviation Weather Systems Peraton IncTechnical Project Manager - Aviation Weather SystemsAnchorage, AK$112,000–$179,000 / yearWorking in partnership with the Weather Workstream Lead, the Technical Project Manager will coordinate multidisciplinary engineering efforts, manage project schedules and deliverables, facilitate technical decision-making, and ensure successful execution of aviation weather modernization activities. Peraton is seeking an experienced Technical Project Manager - Aviation Weather Systems to support modernization efforts under the FAA Brand New Air Traffic Control System (BNATCS) contract.
Branch Support Specialist Calista BriceBranch Support SpecialistAnchorage, AlaskaAs the Branch Support Specialist, you will work onsite in Anchorage, AK and will assist in the general operations of the Anchorage Product Support Department while assisting Territory Sales Managers (TSMs) with sales and rental leads. The position requires frequent interaction with customers, vendors, and multiple internal departments while managing competing priorities and responding to changing operational needs.
Electric Power Sales Representative N C Machinery Co.Electric Power Sales RepresentativeAnchorage, AlaskaThis is a role for someone who enjoys building relationships, understanding customer needs, visiting job sites, reviewing specifications, coordinating with technical teams, and developing power generation solutions that help customers keep their operations running. This is a technical, consultative sales role focused on helping customers identify, configure, quote, and purchase Caterpillar standby and prime power solutions, including large-capacity generators and related emergency power equipment.
Aircraft Maintenance Technician- Customer Service Representative NANA Regional Corporation IncAircraft Maintenance Technician- Customer Service RepresentativeAnchorage, AKIn this dual role position, the AMT-CSR will be responsible for performing and overseeing routine and non-routine maintenance tasks, while also acting as the primary point of contact for the customer airline personnel. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
NewDell Territory Sales Representative 2020 CompaniesDell Territory Sales RepresentativeAnchorage, AKThe Territory Sales Representative, also referred to as a Field Sales Manager, will sell, train, merchandise, and promote Dell and Alienware Laptops, Desktops, AIO, Monitors, and accessories in Regional and National retailers. Our teams visit retail stores in their market on a rotating and systematic weekly schedule to ensure a consistent message is delivered in a timely manner.
Account Representative Genuine Parts CompanyAccount RepresentativeAnchorage, AlaskaThe Account Representative I is primarily responsible for building or expanding their book of business through converting competitors' business and expanding their assigned medium-sized accounts to become large accounts. Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
NewCustomer Service Representative MotionCustomer Service RepresentativeAnchorage, AKPhysical Demands and Work Environment:Work environment mainly office, but may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers. Primary Duties:* Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.*
Aircraft Maintenance Technician- Customer Service Representative AkimaAircraft Maintenance Technician- Customer Service RepresentativeAnchorage, AKIn this dual role position, the AMT-CSR will be responsible for performing and overseeing routine and non-routine maintenance tasks, while also acting as the primary point of contact for the customer airline personnel. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).
ACCOUNT REPRESENTATIVE III - Range 11 / AMEA Municipality of AnchorageACCOUNT REPRESENTATIVE III - Range 11 / AMEAAnchorage, AK$23.58–$34.78 / hourCore responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. The referenced information listed on the online application will be used to determine the candidates qualifications toward meeting the minimum requirements for the position (e.g., if you list that you have 6 years of experience in a certain field, that experience must be easily identifiable on the Work Experience section of your application).
SWS ACCOUNT REPRESENTATIVE III - Range 11 / AMEA Municipality of AnchorageSWS ACCOUNT REPRESENTATIVE III - Range 11 / AMEAAnchorage, AK$23.58–$34.78 / hourPossess well-rounded knowledge of municipal ordinances and codes, department policies, services, rates, fees, fines and payment options to screen disposal loads for content and hazardous materials, determine and inform customers of any special handling fees associated with their loads, and/or assess and process fees according to current ordinance for the load. If selected for hire, appointment in this position will be conditional based upon the submission of a copy of the applicants Alaska drivers license and a current copy of his/her Department of Motor Vehicles driving record, including a driving record from previous states if the Alaskan drivers license was first issued within one year prior to application, documenting an acceptable driving history.
Construction and Mining Sales Representative SMS EquipmentConstruction and Mining Sales RepresentativeAnchorage, AlaskaThis role is responsible for achieving sales targets, developing new business opportunities, and building long-term customer relationships while serving as the primary liaison between customers and internal teams. The successful candidate will have a Bachelor’s degree in Engineering, Marketing, Business, or a related field, or equivalent industry experience, along with 5–7 years of sales experience in mining, industrial, or heavy equipment sectors.
Field Support Specialist TriWest Healthcare AllianceField Support SpecialistAnchorage, AKFull timeThe incumbent will also work closely with MTF staff to support TRICARE beneficiaries and provide non-clinical support for patient referrals and authorizations; outreach to network providers as necessary; and to facilitate the support of applicable TriWest departments for resolving network gaps, provider and contract concerns, customer service requests, and discharge coordination for patients from network and non-network facilities. • Performs on-site and virtual outreach activities for military installation community and beneficiary groups such as Family Readiness Groups, Retiree Associations, and Installation New-comers Orientation, and provides educational briefings on such matters as transferring TRICARE enrollment, PCM selection, and other interest areas for new people to the community.
Outside Sales Representative Builders FirstSource IncOutside Sales RepresentativeAnchorage, AKToday, Spenard Builders Supply is owned by Builders FirstSource, the largest supplier of building products, prefabricated components, and value-added services to the residential construction market in the U.S. We provide customers an integrated homebuilding solution, offering manufacturing, supply, delivery and installation for a full range of structural and related building products. Lead complex deals Work on infrastructure and commercial projects with engineers, architects, general contractors, material suppliers and freight partners including and internal teams.
Account Development Representative HumanscaleAccount Development RepresentativeAnchorage, Alaska$63,555–$92,702 / yearMaintain a strong understanding of all Humanscale’s products and consulting services, including task seating, keyboard supports, flat panel monitor arms, task lighting, CPU holders and other ergonomic work tools. Overview: Humanscale offers our Account Development Representatives the opportunity to educate clients on the science behind ergonomics while establishing new business, growing existing accounts, and most importantly, being financially rewarded.
NewCustomer Service Representative NVACustomer Service RepresentativeAnchorage, AKFor positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
Provider Field Representative - Anchorage, AK Gainwell Technologies LLCProvider Field Representative - Anchorage, AKAnchorage, AK$44,800–$64,000 / yearHMS defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.". The pay range for this position is $44,800 - $64,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
Customer Service Representative Motion & Flow Control Products IncCustomer Service RepresentativeAnchorage, AKPhysical Demands and Work Environment: Work environment mainly office, but may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers. Primary Duties: Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
On-Site Service Representative Full-Time North Slope (Deadhorse/Prudhoe Bay) Route W.W. Grainger IncOn-Site Service Representative Full-Time North Slope (Deadhorse/Prudhoe Bay) RoutePALMER, HI$25–$31 / hourWith benefits starting on day one, our programs provide choice and flexibility to meet team members individual needs, including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers inventory management (KeepStock) program.
Safety Representative Team Industrial Services IncSafety RepresentativeAnchorage, AKJob Qualifications High school diploma or equivalent required Associates degree in a Health safety or environmental related discipline Two (2) to four (4) years prior experience in safety role in an industrial setting Holds OSHA certifications in at least 30 hour courses or other equivalent certifications Work Conditions Position is based out of a District location Field duties require indoor and outdoor work in a plant atmosphere Interaction with other crew employees, as well as supervisors and client personnel Working in plant and/or shop areas around production machinery with extreme noise levels Must be able to wear safety equipment as required by the safety department for personal protection May be at more than one job site in a day and must be able to tolerate climate changes Physical and Mental Requirements Ability to lift and carry 25 pounds Must be able to walk and climb except when performing non-field duties Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations * Sufficient personal mobility to maneuver within a refinery or plant environment to include the ability to gain access to elevated platforms via ladders and stairwells This job description is intended to indicate the kinds of tasks and levels of work difficulty required of the position given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. General Summary The Safety Representative is responsible for evaluating field and/or Division safety conditions through auditing, and monitoring, and advising company management on findings, as well as communicating the company's safety programs.
Spc II, BT Support SyscoSpc II, BT SupportAnchorage, AKBrief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. This position will be the local corporate IT representative to answer any IT related question and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model.
Games Support Tech Dave & Buster's Entertainment IncGames Support TechAnchorage, AKMaintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Sales Representative ADT IncSales RepresentativeAnchorage, AKDeliver compelling sales presentations and proposals to prospects, emphasizing the unique benefits and advantages of our products and services compared to competitors. Why you'll love working here: We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
NewOutside Sales Representative ISCO Industries IncOutside Sales RepresentativeAnchorage, AKCollaborates with the West team Business Manager, Inside Sales and the Director of Sales to determine the most important customer calls, prospect calls and project site visits for the upcoming weeks. Visits existing and prospective customers to help further explain ISCO's value proposition in general terms or specific to a project pricing proposal.
Operations Support Administrator Calista Brice Holding LLCOperations Support AdministratorAnchorage, AKOur founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture. More reasons you will love working with Brice Environmental Services Corporation: Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers.
Client Services Representative National Veterinary AssociatesClient Services RepresentativeAK$16–$20 / hourWe're on the hunt for a Client Service Representative (CSR) who can juggle phones, appointments, and furry visitors like a circus star-while still making every client feel like they just walked into a five-star spa. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Client Service Representative VCA IncClient Service RepresentativeAnchorage, AK$20–$21 / hourAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Operations Support Administrator Calista BriceOperations Support AdministratorAnchorage, AlaskaOur founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture. Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
NewGround Support Equipment Mechanic Lynden IncGround Support Equipment MechanicAnchorage, AKPREFERRED SKILLS AND EXPERIENCES: Experience maintaining aviation ground support equipment, including de-ice trucks, air-start carts, power carts, pushback tugs, and similar equipment. In this hands-on role, youll inspect, troubleshoot, repair, and maintain the equipment that supports our aircraft operations, ensuring it remains safe, reliable, and mission-ready.
Customer Service Representative National Veterinary AssociatesCustomer Service RepresentativeAnchorage, AKFor positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
Sales Representative The Aleut CorporationSales RepresentativeAnchorage, AK$60,000–$110,000 / yearJOB SUMMARY: The Sales Representative is responsible for delivering exceptional customer experiences and driving sales for Arctic Home Living and/or Alaska EcoWater Systems. Advance your career with exclusive tuition benefits-Aleut employees and subsidiaries enjoy in-state tuition rates plus a 10% discount on University of Alaska Fairbanks online courses and certifications.
Membership Sales Representative - Elite National Federation of Independent Business (NFIB)Membership Sales Representative - EliteWasilla, Alaska$80,000–$200,000 / yearFull timeWhether your background is in Sales, Military Leadership, Education, Small Business Ownership, or just out of college - if you have the drive, we want to talk to you. Relational Grit: You have the professional persistence to conduct face-to-face cold calls and the ability to build instant rapport with small business owners wherever you find them.
Accounts Receivable Representative - Remote Providence Health & ServicesAccounts Receivable Representative - RemoteAlaska, AKRemoteRequsition ID: 433968 Company: Providence Jobs Job Category: Billing/Collections Job Function: Revenue Cycle Job Schedule: Full time Job Shift: Multiple shifts available Career Track: Admin Support Department: 4001 SS IS HCC ADMIN Address: WA Tukwila 2811 S 102nd St Work Location: Riverfront Technical Park-Tukwila Workplace Type: Remote Pay Range: $See Posting - $See Posting The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. This position is responsible for the timely and accurate billing and collections of payments from insurance carriers, agencies and others for services provided by Providence Home and Community Care Services which could include the following service lines with a focus on skilled nursing and assisted living billing and follow up with the potential to float between self-pay, subacute, and ancillary services.
Customer Service Representative VCA IncCustomer Service RepresentativeAnchorage, AKAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
NewCustomer Service Representative VCA Animal HospitalsCustomer Service RepresentativeAnchorage, AKAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Packaged Gases Customer Service Representative - Anchorage, AK Matheson Tri-Gas IncPackaged Gases Customer Service Representative - Anchorage, AKAnchorage, AKPlace outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times, and then following up with a courtesy call to determine customer satisfaction needs. Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quotes.
Residential Sales Representative ADT IncResidential Sales RepresentativeAnchorage, AKWhat you will do: You'll use your strong communication and creative skills to demonstrate the value of our innovative security and smart home solutions to customers while explaining our products and services in-depth and recommending the right solutions. Why you'll love working here: We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
Business Sales Representative ADT IncBusiness Sales RepresentativeAnchorage, AKWhat you will do: You'll use your strong communication and creative problem-solving skills to demonstrate the value of our innovative security and smart business solutions to small business customers while explaining our products and services in depth and recommending the right options for their needs. Customize each system to fit the business's layout, operations, and security needs, combining security, automation, and life-safety technology in ways that support how they work.
NewPackaged Gases Customer Service Representative - Anchorage, AK MathesonPackaged Gases Customer Service Representative - Anchorage, AKAnchorage, AKPosition Accountabilities: Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up.