May 14, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.
Washington, DC30+ days ago
E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.
Tysons Corner, Virginia16 days ago
Chantilly, VA30+ days ago
li>Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.
Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway.
Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Reston, Virginia30+ days ago
This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
The role involves managing a highly complex technical environment, encompassing both classified and unclassified systems, with an emphasis on operational continuity, stringent security compliance, and team leadership during critical after-hours periods. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at.
District of Columbia18 days ago
p style="text-align:inherit"/>To see what it’s like to work at CNN, follow @WBDLife on Instagram and X! Managers are also responsible for leading a staff team and directly managing a supervisor and functional area to meet needs of business and programming requirements, working closely to schedule, troubleshoot, and provide performance feedback for the assigned network staff.
Arlington, Virginia30 days ago
Responsibilities: - Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
- Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.
Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron. The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.
p>Required Skills and Experience: • 5+ years of directly related experience in IT support • Hold an ITIL v4 certification • Must be a U.S. citizen • A secret security clearance • Degree Requirements: Preference for a Bachelors degree and a minimum of 5 years of relevant experience. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity.
As the industry-leading, human-focused engagement platform we deliver powerful online communities and communication tools to organizations looking to build, retain, and grow their member or customer base. The Manager of Customer Support is responsible for leading a team of support specialists dedicated to providing world-class customer service to Higher Logic's customers.
Herndon, Virginia30+ days ago
p>Iron Bow Technologies is seeking an experienced Help Desk Manger to support an existing, long-term Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV) to provide leadership and management for our DOJ Call Center operations, which supports the DOJ user community 7 days/week. The Help Desk Manager provides daily oversight and guidance with a team of Help Desk Tier 1 Technicians responsible for consistently delivering customer support that focuses on ensuring the DOJ CIV staff can remain productive and are provided with responses that are technically accurate.
Gaithersburg, MD18 days ago
Reporting to SVP Technical Support, this position is responsible for defining, leading and driving the Business Networks business within Global Technical Support and OpenText, creating and executing business strategies to meet organizational goals; to influence increased customer satisfaction and new business partnerships. The VP, Technical Support, Business Networks must be responsible for making our customers successful, overseeing the operations of several Technical Support teams providing end-to-end technical support of the highest quality on OpenText products.
Working closely with Google leaders, GAPP seeks to identify key policy issues, listen carefully to others' views and opinions, and distill and share the company's perspective on those issues with external stakeholders. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Gaithersburg, MD30+ days ago
As an Assistant Salon Manager, you will play a crucial role in the daily operations and development of team members (hair stylists) and of our salon as well as assist in creating a positive and welcoming environment for both our clients and our hair stylists team members. Sport Clips Haircuts in Turf Valley is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience.
Gaithersburg, MD30+ days ago
Licensed stylists who are not yet ready for a Salon Manager role can apply to our Manager-in-Training program, which provides hands-on leadership development in scheduling, inventory, customer service, and salon operations. Why You'll Love Working with Us:
At Sport Clips, we're not just about great haircuts-we're about making guys feel and look great in a fun, sports-themed environment.
Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Recent graduates who have completed a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution within the previous two years; veterans unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply; or students expecting to obtain a degree or certificate by August 31, 2026 may apply.
National Harbor, Maryland22 days ago
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
Reston, Connecticut9 days ago
The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
Washington, DC14 days ago
However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. (2) Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
Washington, DC14 days ago
However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. Open to current or former permanent competitive service federal employees; Public Health Service (PHS) Commissioned Corps Officers; Schedule A (individuals with disabilities); Land and Base Management employees; veterans; certain military spouses; family of overseas employees; Peace Corps & AmeriCorps Vista eligible; Interchange Agreement eligible; and Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) eligible.
Toxicologist US Department of Health and Human Services
ToxicologistSilver Spring, MD15 days ago