May 14, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.
ITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.
Washington, DC30+ days ago
This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).
Tysons Corner, Virginia18 days ago
Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
Chantilly, VA30+ days ago
li>Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.
Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway.
The Helpdesk Manager shall provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training, including organizing, directing, and monitoring the work of qualified personnel, and scheduling personnel rotations to ensure efficient and effective helpdesk coverage and support operations. · Minimum of five (5) years of DoD experience within the past ten (10) years supporting and managing large, complex program management supporting DoD customers utilizing Oracle Federal Financials.
Reston, Virginia30+ days ago
This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.
Arlington, Virginia30+ days ago
Responsibilities: - Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
- Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.
p>Required Skills and Experience: • 5+ years of directly related experience in IT support • Hold an ITIL v4 certification • Must be a U.S. citizen • A secret security clearance • Degree Requirements: Preference for a Bachelors degree and a minimum of 5 years of relevant experience. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity.
Reston, Connecticut11 days ago
The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership. Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations. .
Herndon, Virginia30+ days ago
p>Iron Bow Technologies is seeking an experienced Help Desk Manger to support an existing, long-term Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV) to provide leadership and management for our DOJ Call Center operations, which supports the DOJ user community 7 days/week. The Help Desk Manager provides daily oversight and guidance with a team of Help Desk Tier 1 Technicians responsible for consistently delivering customer support that focuses on ensuring the DOJ CIV staff can remain productive and are provided with responses that are technically accurate.
Working closely with Google leaders, GAPP seeks to identify key policy issues, listen carefully to others' views and opinions, and distill and share the company's perspective on those issues with external stakeholders. Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Recent graduates who have completed a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution within the previous two years; veterans unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply; or students expecting to obtain a degree or certificate by August 31, 2026 may apply.
Frederick, MD30+ days ago
p>Florida Boca Raton, Boynton Beach, Bradenton, Brooksville, Cape Coral, Clearwater, Cocoa, Coconut Creek, Crestview, Davenport, Deerfield Beach, Delray Beach, Destin, Doral, Estero, Fort Myers, Ft Walton Beach, Gainesville, Gulf Breeze, Jacksonville, Jupiter, Lake Mary, Lake Worth, Lakeland, Largo, Lutz, Melbourne, Milton, Naples, Neptune Beach, New Port Richey, Ocala, Odessa, Oldsmar, Orange Park, Ormond Beach, Palm Beach Gardens, Palm Harbor, Palmetto Bay, Parrish, Pembroke Pines, Pensacola, Plant City, Pompano Beach, Port Charlotte, Port Orange, Port St Lucie, Riverview, Royal Palm Beach, Sanford, Sarasota, Satellite Beach, St Augustine, St Johns, St Petersburg, Stuart, Tallahassee, Tampa, Viera, Wellington, Wesley Chapel, West Melbourne, Winter Garden, Winter Haven, Winter Springs. Ohio Amelia, Austintown, Beavercreek, Bellbrook, Blue Ash, Broadview Heights, Canal Winchester, Canfield, Chillicothe, Cincinnati, Clairsville, Dayton, Dublin, Englewood, Fairfield Township, Fairlawn, Findlay, Gahanna, Green, Grove City, Harrison, Hilliard, Kettering, Lewis Center, Lorain, Macedonia, Mason, Massillon, Mayfield Heights, Mentor, North Olmsted, Oregon, Parma, Perrysburg, Pickerington, Poland, Rocky River, Sandusky, South Lebanon, Springboro, Stow, Streetsboro, Strongsville, Toledo, West Chester, Westerville, Westlake, Willoughby, Wooster, Zanesville.
Frederick, MD30+ days ago
p>Florida Boca Raton Boynton Beach Bradenton Brooksville Cape Coral Clearwater Cocoa Coconut Creek Crestview Davenport Deerfield Beach Delray Beach Destin Doral Estero Fort Myers Ft Walton Beach Gainesville Gulf Breeze Jacksonville Jupiter Lake Mary Lake Worth Lakeland Largo Lutz Melbourne Milton Naples Neptune Beach New Port Richey Ocala Odessa Oldsmar Orange Park Ormond Beach Palm Beach Gardens Palm Harbor Palmetto Bay Parrish Pembroke Pines Pensacola Plant City Pompano Beach Port Charlotte Port Orange Port St Lucie Riverview Royal Palm Beach Sanford Sarasota Satellite Beach St Augustine St Johns St Petersburg Stuart Tallahassee Tampa Viera Wellington Wesley Chapel West Melbourne Winter Garden Winter Haven Winter Springs. Ohio Amelia Austintown Beavercreek Bellbrook Blue Ash Broadview Heights Canal Winchester Canfield Chillicothe Cincinnati Clairsville Dayton Dublin Englewood Fairfield Township Fairlawn Findlay Gahanna Green Grove City Harrison Hilliard Kettering Lewis Center Lorain Macedonia Mason Massillon Mayfield Heights Mentor North Olmsted Parma Perrysburg Pickerington Poland Rocky River Sandusky South Lebanon Springboro Stow Streetsboro Strongsville Toledo West Chester Westerville Westlake Willoughby Wooster Zanesville.
p>Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.
Arlington, VA30+ days ago
AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. You will conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software, user account management, device imaging, and collaborate with other IT teams.
Washington, DC16 days ago
However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. (2) Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.
Washington, DC16 days ago
However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. Open to current or former permanent competitive service federal employees; Public Health Service (PHS) Commissioned Corps Officers; Schedule A (individuals with disabilities); Land and Base Management employees; veterans; certain military spouses; family of overseas employees; Peace Corps & AmeriCorps Vista eligible; Interchange Agreement eligible; and Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) eligible.
Toxicologist US Department of Health and Human Services
ToxicologistSilver Spring, MD17 days ago