Senior Technical Support Manager C2 Essentials IncSenior Technical Support ManagerCA$125,000–$160,000 / yearp>Tasking includes: • Leads technical support teams to resolve complex customer issues • Improves Support Processes • Manage Escalations • Mentoring, hiring, training, and setting goals for technical support personnel • Serving as the escalation point for critical issues, conducting root cause analysis (RCA), and implementing preventative measures • Developing and implementing support strategies, tools, and best practices to improve efficiency • Ensuring high levels of customer satisfaction (CSAT) and managing high-priority client relationships • Monitoring key performance indicators (KPIs) such as ticket volume, resolution time, and quality metrics to guide decision-making • Partnering with Product and Engineering teams to address recurring bugs and improve product quality. Required Qualifications • Must possess an active Department of Defense Secret clearance • Masters degree Electrical Engineer, PHD in Electrical Engineering, MBA • Minimum 15 years experience with DoD acquisition processes, in DoD/Navy program management, Industry or Government technical management, or Industry or Government business management.
Technical Support Manager C2 Essentials IncTechnical Support ManagerCA$100,000–$135,000 / yearp>Tasking includes: • Oversees technical service operations • Leading teams to resolve complex customer issues while optimizing support processes and metrics • Bridge the gap between technical teams and customers, ensuring high customer satisfaction, mentoring staff, and implementing tools to handle system issues • Managing, training, and mentoring technical support representatives • Serving as the point of escalation for complex technical issues and improving customer satisfaction • Monitoring key performance indicators (KPIs), such as ticket response times and resolution rates • Developing, implementing, and updating support policies, procedures, and documentation • Partnering with product/engineering teams to manage product releases, bugs, and feedback • Maintaining high service quality to meet or exceed Service Level Agreements. Required Qualifications • Must possess an active Department of Defense Secret clearance • Masters Degree in the field of engineering • Minimum 10 years experience in/with electric power generation, electric power distribution, electric power conversion, control system development, computer software and hardware design and implementation, circuit analysis, magnetics, and/or fiber optics.
Help Desk Manager Ledgent TechnologyHelp Desk ManagerPalos Verdes, California$40–$45 / hourThe ideal candidate is a strong people leader with deep technical expertise, a customer-first mindset, and a proven ability to mentor teams and optimize IT support environments. This role is responsible for managing a team of support professionals, driving service excellence, and continuously improving support processes and performance.
Technical Support Manager - West Coast/Pacific Time Zone Tenable IncTechnical Support Manager - West Coast/Pacific Time ZoneCAp>Technical Escalation & Resolution: Investigate complex technical issues, routing them to the ideal resource and collaborating directly with R&D and Product Management for swift resolution. Data-Driven Management: Define and monitor key performance indicators (KPIs) to drive capacity planning, escalation workflows, and consistent SLA excellence.
NewManager, Operations, Neiman Marcus Fashion Island Chanel S.A.Manager, Operations, Neiman Marcus Fashion IslandNewport Beach, CAp>Career and Leadership Development: We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
Senior IT Support Technician The Quinn Group, Inc.Senior IT Support TechnicianCA$29.10–$34.44 / hourMust possess a high degree of technical knowledge in the daily use and maintenance of a corporate Active Directory, Office 365, Office 2016/2019, Microsoft cloud collaboration tools (Teams, SharePoint, & OneDrive), virus defense solution, and possess a solid understanding of best practices regarding IT polity and security. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
NewExperienced Customer Program Management Professional Honeywell International IncExperienced Customer Program Management ProfessionalCosta Mesa, CA$72,100–$90,050 / yearAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Professional Aquatics Repair Technician VivoAquatics, Inc.Professional Aquatics Repair TechnicianIrvine, CA$25–$45 / hourli>2+ years of technical work experience with installing, repairing, maintaining commercial circulation and filtration systems and chemical automation and chemical feed devices. Provide technical support, repair and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.