34 Results for

Technical Support Manager Jobs in Reston, VA

Jobs

Sterling, VA

$132,962–$226,035 / year

About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Design and deliver a training curriculum that covers AI-powered content analysis, AI-generated content, and AI-driven content optimization to equip program managers with the knowledge and skills to effectively utilize AI to improve content delivery.

30+ days ago

$107,744–$126,500 / year

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

HOW A HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) WILL MAKE AN IMPACT:

Provides advanced technical support for macOS systems, Apple hardware, and associated peripherals in a secure, executive-level federal environment.

17 days ago

Washington

Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at.

Total Rewards at GDIT:.

15 days ago

$122,400–$165,600 / year

li>Further responsibilities include: assigning and overseeing the installation and maintenance of end-user devices, including desktops, laptops, printers, peripherals, and mobile devices, ensuring proper functionality and security; maintaining an up-to-date database of IT equipment;

Oversee troubleshooting efforts conducted by the team, ensuring the effective consultation with users via phone, email, or self-service tickets. NCIS not only has primary responsibility for all criminal investigative, CI, CT, and cyber matters within the DON, but it also has exclusive investigative jurisdiction in non-combat matters involving actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities.

23 days ago

Quantico, VA

$111,155–$150,385 / year

30+ days ago

DC, DC

p dir="ltr" style="line-height:1.38;margin-right:0.2507pt;text-indent:-0.3465pt;margin-top:18.1155pt;margin-bottom:10pt;padding:0pt 0pt 0pt 0.3465pt">At Luxer One, we’re committed to simplifying life by automating package acceptance and providing solutions for the asynchronous exchange of items. Whether solving the problem at multifamily apartments, placing lockers in Libraries for convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.

11 days ago

Reston, VA

$90,000–$168,750 / year

p>For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers.

11 days ago

$122,400–$153,000 / year

ITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.

22 days ago

Remote

$92,900–$125,000 / year

We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Partner cross-functionally to enhance the customer experience, manage product escalations, track support metrics, and execute strategic initiatives that ensure high-quality service and customer satisfaction.

30+ days ago

Tysons Corner, VA

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Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.

The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).

18 days ago

Chantilly, Virginia

May 14, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.

30+ days ago

Washington, DC

p style="margin:0px">E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements.

30+ days ago

Washington, DC

This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs).

30+ days ago

Chantilly, VA

$92,300–$166,850 / year

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Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience.

Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway.

30+ days ago

Leesburg, AK

Remote

The Helpdesk Manager shall provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training, including organizing, directing, and monitoring the work of qualified personnel, and scheduling personnel rotations to ensure efficient and effective helpdesk coverage and support operations.

· Minimum of five (5) years of DoD experience within the past ten (10) years supporting and managing large, complex program management supporting DoD customers utilizing Oracle Federal Financials.

5 days ago

Tysons Corner, Virginia

Responsibilities:

Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. Overview:
The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).

19 days ago

Interface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.

30+ days ago

Reston, Virginia

$115,000–$120,000 / year

This is a true player/coach role—you will spend the majority of your time directly supporting users while also leading, mentoring, and guiding a small team of help desk analysts. A Help Desk Lead / Supervisor is sought to serve as a hands‑on technical leader and working supervisor within an IT support organization.

30+ days ago

District of Columbia

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To see what it’s like to work at CNN, follow @WBDLife on Instagram and X! Managers are also responsible for leading a staff team and directly managing a supervisor and functional area to meet needs of business and programming requirements, working closely to schedule, troubleshoot, and provide performance feedback for the assigned network staff.

21 days ago

Maryland, MD

$100,000–$140,000

p>Additionally, the candidate will serve as the primary technical escalation point for the team, demonstrating strong hands-on expertise in Active Directory (including OU structure), endpoint management tools such as JAMF and SCCM, and mobile device management platforms like Intune or MobileIron.

The ideal candidate will also lead day-to-day contract and project activities across multiple task areas, including scheduling meetings, briefing stakeholders, and tracking actions to closure, while keeping leadership informed of mission-impacting issues such as outages or security events.

13 days ago

Arlington, Virginia

Responsibilities:

Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.

30+ days ago

p>Required Skills and Experience:

• 5+ years of directly related experience in IT support • Hold an ITIL v4 certification • Must be a U.S. citizen • A secret security clearance • Degree Requirements: Preference for a Bachelors degree and a minimum of 5 years of relevant experience. Bridge technical support with management, handling staffing, resources, and reporting on key metrics like resolution times and team productivity.

30+ days ago

Herndon, Virginia

p>Iron Bow Technologies is seeking an experienced Help Desk Manger to support an existing, long-term Federal Government customer, the Department of Justice (DOJ) Civil Division (CIV) to provide leadership and management for our DOJ Call Center operations, which supports the DOJ user community 7 days/week.

The Help Desk Manager provides daily oversight and guidance with a team of Help Desk Tier 1 Technicians responsible for consistently delivering customer support that focuses on ensuring the DOJ CIV staff can remain productive and are provided with responses that are technically accurate.

30+ days ago

Gaithersburg, MD

Reporting to SVP Technical Support, this position is responsible for defining, leading and driving the Business Networks business within Global Technical Support and OpenText, creating and executing business strategies to meet organizational goals; to influence increased customer satisfaction and new business partnerships.

The VP, Technical Support, Business Networks must be responsible for making our customers successful, overseeing the operations of several Technical Support teams providing end-to-end technical support of the highest quality on OpenText products.

21 days ago

Working closely with Google leaders, GAPP seeks to identify key policy issues, listen carefully to others' views and opinions, and distill and share the company's perspective on those issues with external stakeholders.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

30+ days ago

$26–$30 / hour

As an Assistant Salon Manager, you will play a crucial role in the daily operations and development of team members (hair stylists) and of our salon as well as assist in creating a positive and welcoming environment for both our clients and our hair stylists team members.

Sport Clips Haircuts in Turf Valley is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience.

30+ days ago

Arlington, VA

$35.60–$51.83 / hour

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. You will conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software, user account management, device imaging, and collaborate with other IT teams.

30+ days ago

Gaithersburg, MD

$27–$35 / hour

Licensed stylists who are not yet ready for a Salon Manager role can apply to our Manager-in-Training program, which provides hands-on leadership development in scheduling, inventory, customer service, and salon operations.

Why You'll Love Working with Us:

At Sport Clips, we're not just about great haircuts-we're about making guys feel and look great in a fun, sports-themed environment.

30+ days ago

White Oak, MD

$57,736–$91,815 / year

Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Recent graduates who have completed a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution within the previous two years; veterans unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply; or students expecting to obtain a degree or certificate by August 31, 2026 may apply.

26 days ago

$84,900–$178,400 / year

p>Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The ideal candidate will have extensive experience in applying ITIL best practices to service delivery in a similar, enterprise environment and a track record of meeting or exceeding contractual service level agreements.

25 days ago

Reston, Connecticut

The ideal candidate combines strong managed services leadership with enough technical fluency to understand Azure and M365 operations, challenge technical teams appropriately, interpret service health data, and communicate operational risk and business impact to customer leadership.

Understand the operational implications of Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, Intune, Defender, Purview, Azure Monitor, Log Analytics, Azure networking, backup/recovery, and landing zone operations.  .

12 days ago

Washington, DC

$43,106–$68,549 / year

However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. (2) Grade-point average (G.P.A.) - have a grade-point average of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.

17 days ago

Silver Spring, MD

$121,785–$158,322 / year

Current/Former competitive service federal employees; veterans preference eligibles under VEOA or completed 3 years or more of continuous active service and separated under honorable conditions; Career Transition Assistance Plan and Interagency Career Transition Assistance Plan eligibles; former federal reinstatement eligible employees; certain current/ former time limited employees of land management agencies; certain military spouses; PHS Comm.

18 days ago

Washington, DC

$57,736–$91,815 / year

However, if you are applying as a https://help.usajobs.gov/working-in-government/unique-hiring-paths/veterans, individual with a https://help.usajobs.gov/working-in-government/unique-hiring-paths/individuals-with-disabilities, or a https://help.usajobs.gov/working-in-government/unique-hiring-paths/federal-employees/career-transition , you will be required to provide other supporting documents as applicable. Open to current or former permanent competitive service federal employees; Public Health Service (PHS) Commissioned Corps Officers; Schedule A (individuals with disabilities); Land and Base Management employees; veterans; certain military spouses; family of overseas employees; Peace Corps & AmeriCorps Vista eligible; Interchange Agreement eligible; and Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) eligible.

17 days ago

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Technical Support Manager Jobs in Reston, VA

Quality Assurance & Technical Support Manager (Senior) BAE Systems Plc

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance General Dynamics Corp

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance GD Information Technology

NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance General Dynamics Corp

NCIS Help Desk Manager | Active TS/SCI clearance General Dynamics Corp

Field Technical Support Manager Luxer One

Customer Technical Support Manager TransUnion

IT Help Desk Manager Covington & Burling LLP

Technical Support Manager, Olink proteomics (Remote - US) Thermo Fisher Scientific Inc

Help Desk Manager Integral Consulting Services Inc

Help Desk Manager Leidos

Help Desk Manager E Logic

Help Desk Manager Level I ActioNet Inc

Help Desk Manager Leidos Holdings Inc

Help Desk Manager (DAI, Financial) - Fully Remote – Secret+ BizFirst

Help Desk Manager Integral

Help Desk Manager Client Solution Architects LLC

Help Desk Manager Addison Group

Manager, Technical Operations Warner Bros. Discovery

Manager, Desktop Support & Project Management LCG, Inc.

Help Desk Manager BlueWater Federal Solutions

Help Desk Manager Orbis Sibro Inc

Help Desk Manager Iron Bow Technologies

VP, Technical Support, Business Network Open Text Corp

Manager, US Federal Affairs, Government Affairs and Public Policy Google LLC

Licensed Assistant Salon Manager Sport Clips Inc

Deskside Administrator II American Systems Corp

Licensed Salon Manager Sport Clips Inc

Program Support Specialist US Department of Health and Human Services

IT Help Desk Manager CACI International Inc

Cloud Operations Manager / O&M Service Delivery Manager Applied Information Sciences

Criminal Investigator US Department of Health and Human Services

Toxicologist US Department of Health and Human Services

Regulatory Health Program Coordinator GS-0601-07/09 US Department of Health and Human Services

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