p>• Bachelor's degree in information technology, computer science, software engineering, or a related field • Proven experience in managing IT infrastructure and services • Experience with computer networks, network administration, and network installation • Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security • Proficient in Microsoft Windows software, including server, office, and exchange • Self-motivated in achieving goals and completing routine tasks • Excellent analytical problem-solving skills when faced with new challenges • Excellent verbal and written communication skills • Embody ReturnPro's company values: Team, Innovation, Partnership, and Sustainability • Strong time management and project management skills • Ability to work independently, multi-task, and deliver quality work in an efficient manner • Ability to manage competing priorities • Ability to succeed in a team environment. The IT Support Manager acts as the right-hand operational leader for support-related activities, ensuring stability, responsiveness, and consistency across end-user IT services.