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Essential Roles and Responsibilities:
Ā· Customer Technical Relationship and Technical Advocate
Ā· Keeper of best practices (LifeCycle Insights)
Ā· Learn, Improve, and Implement Best Practices
Ā· Schedule and Perform Alignment Reviews / Proactive Maintenance Visits
Ā· Own Documentation for your customers
Ā· Onboarding of New Customers
Expected Outcomes:
When the essence of the role is understood, and the roles and responsibilities are performed with discipline the outcomes below will be possible.