Cleveland, OH30+ days ago
p>• Troubleshoot, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer-related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution • Proactively engage with other team members to ensure appropriate solution for the customer • Leads installations, validations, maintenance, and service repair needs on designated equipment • Leverage customer knowledge and relationships to assist customers and service sales with contract and on-demand revenue growth • Maintain relationships with customers and ensure timely communication, resolution, and proper follow-up to drive customer satisfaction • Adhere to company policies, procedures, and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing, including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time • Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity.