Salt Lake City, UT21 days ago
You will:-Work with Workday''s largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously-Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment-Become an expert in Workday''s Architecture and leverage it on all engagements as needed-Demonstrate competency in Workday products: HCM, Payroll, Financials-Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions-Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues-Own and drive escalated issues blocking production success-Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems-Carry out regular review of customer cases to identify trends-Champion and advocate for customers with internal and external stakeholders-Manage challenging situations in a fast paced environment-Chair roundtables to ensure close communication and relationship building with key stakeholders-Serve on and actively participate in customer steering committee meetings-Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools-Pilot new programs and drive continuous improvement initiatives for production customers-Travel occasionally up to 25% of the time (adjust depending on region)-Participate in our 24x7 program. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives.