Technical Training and Curriculum Specialist APT Manufacturing SolutionsTechnical Training and Curriculum SpecialistOHThe Technical Training & Curriculum Specialist is responsible for delivering high-quality, hands-on product training and developing instructional curriculum for educational and workforce environments. This role bridges technical expertise with pedagogy, ensuring both internal trainees and external school partners can successfully operate, maintain, and understand our equipment.
Warehouse Manager LippertWarehouse ManagerYoder, IndianaFull timeLippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
Sterile Packaging Manager Red StarSterile Packaging ManagerLarwill, INFull timeESSENTIAL DUTIES AND RESPONSIBILITIES: (includes the following but other duties may be assigned)Lead the strategy, development, implementation, and lifecycle management of sterile packaging designs across product lines in partnership with product development teams to ensure packaging, labeling, and sterilization requirements are achieved. Establish validation strategies and oversee execution of sterile packaging-related validation and verification activities, including sealing validations, OQ/PQ studies, design of experiments, transit testing, aging studies, and ongoing process monitoring.
Senior Development Project Manager (Data Center Construction) QTS Realty Trust LLCSenior Development Project Manager (Data Center Construction)Van Wert, OHFive or more years of professional experience in commercial construction practices and procedures, including management of Lump Sum, Construction Management @ Risk, and Design Build project delivery methods from conceptual development through procurement to close out. Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets.
Grain Facility Manager CGBGrain Facility ManagerWaterloo, IN$69,750–$101,073 / yearToday, CGB operates an enterprise with over 100 locations and nearly 2,000 U.S. employees overseeing a diverse family of businesses that provide an array of services for producers and logistics services for an international base of customers. Knowledge of facility cost structures, mix and blend analysis, safety, efficiency, grain quality, preventive maintenance, OSHA, EPA, carry, interest, freight, FOB and CIF marketing/sales.
Maintenance Manager Metal TechnologiesMaintenance ManagerINEnsure maximum uptime and reliability of critical foundry equipment including melting furnaces, molding lines, core machines, sand systems, shakeout equipment, conveyors, grinders, dust collection systems, and material handling equipment. General Summary: The Maintenance Manager is responsible for planning, directing, and coordinating all maintenance activities within the plant to ensure safe, efficient, and reliable operation of equipment and facilities.
Senior Project Manager Kokosing Construction Company IncSenior Project ManagerFort Wayne, INSupervisory Responsibilities: Supervisory responsibilities, in accordance with policies and applicable laws, include: interviewing/hiring; training; planning, assigning and directing work; appraising performance; rewarding/disciplining; addressing complaints/resolving problems. Kokosing (www.kokosing.biz) is one of America's 50 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors.
Project Manager - Industrial Kokosing Construction Co., Inc.Project Manager - IndustrialFort Wayne, INSupervisory Responsibilities: Supervisory responsibilities, in accordance with policies and applicable laws, include: interviewing/hiring; training; planning, assigning and directing work; appraising performance; rewarding/disciplining; addressing complaints/resolving problems. Kokosing (www.kokosing.biz) is one of America's 50 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors.
Project Manager Kokosing Construction Company IncProject ManagerFort Wayne, INSupervisory Responsibilities: Supervisory responsibilities, in accordance with policies and applicable laws, include: interviewing/hiring; training; planning, assigning and directing work; appraising performance; rewarding/disciplining; addressing complaints/resolving problems. Kokosing (www.kokosing.biz) is one of America's 50 largest General Contractors and services a broad spectrum of clients in both the private and public business sectors.
Material Program Manager Ultra MaritimeMaterial Program ManagerColumbia City, IndianaAs a Material Program Manager, you will manage all material activities needed to meet program requirements and ensures a strong link within and between various materials functions, including Sourcing, Program Management, Engineering, Operations Program Management and Planning. Minimum of 6 years of combined work experience (can include Graduate school experience) in functional areas of Planning, Supply Chain, Finance, Operations (including Production Control), or Project Management.
Fleet Maintenance Operations Manager Ryder System IncFleet Maintenance Operations ManagerFort Wayne, INCompensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. You may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as "Phishing").
Senior Manager, Supply Chain Management (Onsite - Fort Wayne, IN) L3Harris Technologies IncSenior Manager, Supply Chain Management (Onsite - Fort Wayne, IN)Fort Wayne, INResponsible for managing Business Unit cost, schedule, and technical performance, and ensuring L3Harris and Customer objectives are achieved, including on-time delivery, exceptional quality, and affordability with the ability to monitor & assess project issues and develop mechanisms & resolutions to meet goals. Job Description: Subject matter expert with knowledge of job area and in-depth knowledge of project management, with the ability to lead all aspects of the Supply Chain acquisition process from proposal stage through Program award and execution.
Manager Inpat Care Transitions Parkview Health System IncManager Inpat Care TransitionsFort Wayne, INAcceptable accrediting agencies are Commission on Collegiate Education in Nursing (CCNE) Accreditation Commission for Education in Nursing (ACEN) or Commission for Nursing Education Accreditation (CNEA). Must have three years of full-time clinical experience in an acute care setting along with Case Management experience and knowledge in EPIC process improvement experience and statistical analysis.
Service Manager Trainee Orkin LLCService Manager TraineeFort Wayne, IN$55,000–$65,000 / yearWork alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide. When you're an Orkin Service Manager, you're quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.
NewUnderwriting Manager Brotherhood Mutual CareersUnderwriting ManagerFort Wayne, IndianaBecause the company’s niche is the church and related ministries market, and because effective service requires a thorough understanding of this market, persons in this position must be familiar with church operations and must conduct themselves in a manner that will neither alienate nor offend persons within this target niche. Co-direct the company’s marketing and underwriting efforts with the regional sales manager and participate in agency management by providing input relative to agency performance.
HR Manager Brunswick CorpHR ManagerFort Wayne, IN$84,500–$123,900 / yearSee how your contributions will help transform vision into reality: Position Overview: The Human Resources Manager will partner with business leaders to develop and execute HR strategies focused on talent management, organizational effectiveness, employee relations, workforce planning, conflict management, and employee engagement. Brunswick Boat Group is home to a diverse portfolio of iconic marine brands, including Bayliner, Boston Whaler, Crestliner, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, Rayglass, Sea Ray, Spartan, Thunder Jet, and Uttern.
Assistant Manager Dairy QueenAssistant ManagerFort Wayne, IndianaUnderstand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims. May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.
Outside Sales Account Manager - Fluid Power Components and Solutions SunSourceOutside Sales Account Manager - Fluid Power Components and SolutionsFort Wayne, INWe provide a comprehensive range of solutions including electrical, pneumatic, hydraulic, and machine safety products, along with custom hydraulic power units, hydraulic manifold assembly, pneumatic logic systems, VFD startup services, and expert technical and field support. Bachelor's degree preferred in technical, engineering, business, or marketing OR a 2-year technical degree or relevant certification\u2014preferably in fluid power OR equivalent combination of experience and training will be considered.
NewKey Account Manager - Data Center Cooling & Thermal Management HellermannTyton Corp.Key Account Manager - Data Center Cooling & Thermal ManagementFort Wayne, INPreferred ExperienceExperience in one or more of the following areas is highly desirable: Data center cooling and thermal managementLiquid cooling and direct-to-chip coolingAI and high-density computing infrastructureChillers and chilled-water systemsCooling distribution units (CDUs)Semiconductor, electronics, or power electronics thermal management. Job Summary:HellemannTyton is seeking an experienced, results-driven Key Account Manager with a strong background in data center cooling systems and thermal management and the associated electronics to develop and grow business with data center operators, hyperscalers, colocation providers, engineering firms, OEMs, and other key participants in the data center ecosystem.
Senior Manager IT Strategic Services Denali Advanced IntegrationSenior Manager IT Strategic ServicesFort Wayne, INSummary of Position: The Senior Manager, IT Strategic Services is a dual-sided management role responsible for building and managing Denali's field service partner network while growing the pipeline for Denali's IT services portfolio within existing client accounts. The Senior Manager, IT Strategic Services owns the quality of deal packages entering Service Operations and partners closely with Service Operations, Project Management, and Service Delivery to continuously improve process and workflow.
Senior Event IT Manager - Whitelabel & NA Festivals ESL FACEIT GROUP LimitedSenior Event IT Manager - Whitelabel & NA FestivalsOhio City, OHReporting directly to the Senior Director Event IT, you will work hand-in-hand with the leadership of our Whitelabel company pillar to bridge the gap between bespoke client demands, vendor logistics, and internal technical operations. A critical component of this role is its client-facing nature: you will be the senior technical liaison for high-profile clients, expertly managing their expectations from early planning stages through to flawless on-site execution.
Branch Manager ScreenMobileBranch ManagerFort Wayne, IndianaYou’ll work alongside and mentor crew leaders and technicians installing motorized screens and awnings, three-season rooms, screened porches, and performing screen and window/door repairs, while building a high-performing, customer-focused operation. Periodically engage in sales by presenting solutions and building relationships with homeowners, builders, property managers, contractors, and business owners.
Manager - Electrical Design Gaylor ElectricManager - Electrical DesignFort Wayne, INThe manager supervises skilled professionals on various nationwide electrical projects, ranging from $1 million to $400 million, including Design Build, Plans and Specs, and Design Assist contracts. Proficiency with Engineering & Virtual Design Software platforms, Autodesk Construction Cloud, Collaborate Pro, Autodesk Build, Autodesk Docs, AutoCAD, Revit, Navisworks, BIM 360 Glue, etc.
Fleet Maintenance Operations Manager RyderFleet Maintenance Operations ManagerFort Wayne, IndianaYou may receive phone calls, text messages, or emails that appear to be from Ryder or other trusted organizations, but it is important that you remain vigilant when responding to these as they may be scams in which fraudsters try to obtain your personal information for malicious purposes (known as “Phishing”). Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.
CAD Manager Abonmarche Consultants, INCCAD ManagerFort Wayne, INA strong emphasis on community and family means you'll have the chance to engage with your community in your work here at Abonmarche, through our volunteer and philanthropic programs, and within a culture of supportive work-life balance. • Collaborate with the IT Department on CAD software installations, updates, upgrades, file structure, storage, archiving, and retrieval of all CAD drawings and related documents.
Senior Manager Supply Chain Management Macpower Digital Assets Edge Private LimitedSenior Manager Supply Chain ManagementFort Wayne, IN$130,000–$150,000 / yearResponsible for managing Business Unit cost, schedule, and technical performance, and ensuring the company's and Customer objectives are achieved, including on-time delivery, exceptional quality, and affordability with the ability to monitor & assess project issues and develop mechanisms & resolutions to meet goals. Job Overview: We are looking for Subject Matter Expert with knowledge of job area and in-depth knowledge of project management, with the ability to lead all aspects of the Supply Chain acquisition process from proposal stage through Program award and execution.
Quality Control Assistant Manager Pro Resources Staffing ServicesQuality Control Assistant ManagerBerne, IN$60,000–$70,000 / yearThis role is ideal for an experienced automotive quality professional who enjoys solving problems, leading teams, and driving continuous improvement. Pro Resources is partnering with a well-established automotive manufacturer in Berne, IN to hire a Quality Control Assistant Manager for a direct hire opportunity on 1st shift .
Oil Change Assistant Manager - Shop#779 - 104 Christopher Crossing Driven Brands Holdings IncOil Change Assistant Manager - Shop#779 - 104 Christopher CrossingVan Wert, OH$13.25–$19 / hourWe're looking for an Assistant Shop Manager who is career-minded, enjoys working with people, takes pride in doing things the right way, and is ready to help lead a fast-paced team. What We're Looking For: Minimum 6 months' customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer.
Industrial Sales Account Manager Trainee - Mobile Hydraulic Solution Sales SunSourceIndustrial Sales Account Manager Trainee - Mobile Hydraulic Solution SalesFort Wayne, IN$55,000–$65,000 / yearExposure to multiple departments, including: Applications Engineering, Design Engineering, Sales & Marketing, Customer Service, Repair & Operations, Sales and customer service training, Continuous mentorship and support, High visibility to senior leadership, and a clear and defined career growth path. Bachelor's degree in Engineering, Engineering Technology, Agribusiness, or related field (preferred) OR Associates degree from a Fluid Power-specific program OR 1-2 years of related experience or internship and/or equivalent combination of education and experience.
Grain Facility Manager Consolidated Grain and BargeGrain Facility ManagerWaterloo, Indiana$69,750–$101,073 / yearToday, CGB operates an enterprise with over 100 locations and nearly 2,000 U.S. employees overseeing a diverse family of businesses that provide an array of services for producers and logistics services for an international base of customers. The expected base pay range for this role is: $69,750.00 - $101,073.00 Actual pay offered may vary depending on multiple individualized factors, including work location, job-related knowledge, skills and relevant experience for the job.
Key Account Sales Manager, Aftermarket Services Ingersoll Rand IncKey Account Sales Manager, Aftermarket ServicesFort Wayne, INRemoteThis position plays a critical role in advancing PFT's aftermarket growth strategy and improving customer retention, and will partner closely with Sales, Aftermarket, Service Operations, Product Management, and Engineering to identify, develop, and scale value-added recurring revenue opportunities across new and existing customers. Core Competencies: Sales Skills: Excellent communication, prospecting skills, product knowledge, presentation skills, strategic account management, negotiations, self-confidence and closing skills with the ability to develop and maintain client relationships and have influence at all organizational levels.
Manufacturing Quality Manager II BAE Systems PlcManufacturing Quality Manager IIFort Wayne, IN$122,400–$208,080 / yearAbout BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Organizational skills - can marshal resources to get things done, orchestrate multiple activities at once to accomplish a goal, use matrixed resources effectively and efficiently, and arrange information in a useful manner.
Night Shift Service Manager - Fort Wayne, IN The Goodyear Tire & Rubber CoNight Shift Service Manager - Fort Wayne, INFort Wayne, IN$27–$30 / hourHow to perform line technician services, routine inspections/maintenance, system diagnostics, and problem-solving, brake repairs, fluid exchanges/flushes, preventative maintenance, and tire installation Document all work performed on the repair order Report any safety issues immediately to management Promote teamwork to deliver times and accurate guest care Maintain strict adherence to Company policy on vehicle care and operation Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including consumer tires and wheels, standing, bending, and squatting. As a hands-on Service Manager, youll lead operations while actively contributing on the shop floor: Perform hands-on repairs and maintenance from start to finish Manage team schedules, workflow, and service appointments Oversee billing, POS systems, and service documentation Ensure high-quality service delivery and customer satisfaction Coordinate daily operations to keep fleet vehicles safe and road-ready Lead, coach, and support technicians to drive team performance.
Data Center Facility Operations Manager GoogleData Center Facility Operations ManagerFort Wayne, IN8 years of experience in data center operations or other relevant operational experience in non-DC industries (e.g., power generation, HVAC and refrigeration, industrial manufacturing, military, oil and gas, maritime/marine, chemical cluster, etc.). 5 years of experience managing technical teams and vendors in charge of operating, maintaining, and troubleshooting electrical, mechanical, and controls infrastructure and components.
Technical Sourcing Lead Trelleborg Sealing SolutionsTechnical Sourcing LeadFt. Wayne, IndianaStrong proficiency in portfolio analytics, benchmarking, and MakeâorâBuy frameworks; ability to translate technical requirements into sourcing decisions, including the capability to shape and evolve portfolio strategy based on technical, commercial, and market insights. Lead or coordinate projects involving global Purchasing with significant technical content (e.g., PFAS initiatives, material rationalization, new material launch at 3 PS , technical benchmark etc. ) and ensure crossâfunctional validation and readiness.
Development Program Manager (Data Center Construction) QTS Realty Trust LLCDevelopment Program Manager (Data Center Construction)Van Wert, OHEight or more years of professional experience in commercial construction practices and procedures, including management of Lump Sum, Construction Management at Risk, and Design Build project delivery methods from conceptual development through procurement to close out. Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets.
Area Manager, GCL Logistics Google LLCArea Manager, GCL LogisticsFort Wayne, INYou will initiate and oversee operational improvement efforts for NASA Google Cloud Logistics (GCL), analyze operational impacts to inform improvements, work with key stakeholders, motivate innovation within the operational teams, and create presentations or documents for the leadership team highlighting operational performance and improvements. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.
Senior Account Manager, OEM Controls Carrier CorporationSenior Account Manager, OEM ControlsFort Wayne, IN$96,000–$192,000 / yearUTEC Controls is seeking a Senior Account Manager to be based in Fort Wayne, IN or near major airport hubs in USA to lead Sales Account Management of connected sensing and controls solutions for Food Services customer base. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.
2nd Shift Assistant Production Manager Pro Resources Staffing Services2nd Shift Assistant Production ManagerBerne, IN$55,000–$70,000 / yearThis role is ideal for a hands-on manufacturing supervisor with experience in die casting, CNC machining, or assembly operations who is ready to grow into a larger leadership role. This is a direct hire leadership opportunity for someone who enjoys working on the production floor, supporting teams, and driving efficiency in a fast-paced manufacturing environment.
3rd Shift Assistant Production Manager Pro Resources Staffing Services3rd Shift Assistant Production ManagerBerne, IN$55,000–$70,000 / yearThis is a direct hire leadership opportunity for someone who enjoys working on the production floor, supporting teams, and driving efficiency in a fast-paced manufacturing environment. This role is ideal for a hands-on manufacturing supervisor with experience in die casting, CNC machining, or assembly operations who is ready to grow into a larger leadership role.
Territory Development Manager – Fluid Connectors (MRO & OEM) IFP AutomationTerritory Development Manager – Fluid Connectors (MRO & OEM)Fort Wayne, INIFP Automation is seeking a high performing Territory Sales Manager to drive new account acquisition and gross margin growth, with a primary focus on fluid connectors within MRO and OEM customers. If you are driven to build a territory, convert meaningful accounts, and grow fluid connectors business while being rewarded for results, this role is built for you.
BRANCH MANAGER II - FRONTAGE RD. STAR Financial BankBRANCH MANAGER II - FRONTAGE RD.Fort Wayne, INMay be required to serve as the Retail Lending Specialist for a defined market area by reviewing all market loan requests, denials/approvals, and serving as a coach and mentor to identify additional lending opportunities to defined market retail lenders. At every one of our locations, employees demonstrate their commitment to STAR and our customers by honoring our core values of Honesty & Integrity, Accountability, Respect for All, Do What's Right, Commitment to Lifelong Learning, Community Leadership, Being Progressive, Celebrating Success and Remaining Independent.
NewClinical Nutrition Manager IV - Healthcare Sodexo SAClinical Nutrition Manager IV - HealthcareFORT WAYNE, IN$100,130–$129,580 / yearProvide executive leadership and strategic oversight for multi-site clinical nutrition and foodservice programs, ensuring alignment with client goals and organizational mission. In this leadership role you will oversee clinical nutrition and patient foodservice operations across multiple healthcare sites.
Quality Manager MultimaticQuality ManagerFort Wayne, INPositive trends related to cost of quality metrics contributing to a reduction of customer concerns (i.e. reduction of customer concerns, internal PPMs, line scrap, sort costs, warranty). Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Quality Manager VenteonQuality ManagerFort Wayne, INLiaise with customers and coordinate with staff and internal departments to effectively meet PPAP requirements for the introduction of new products, and subsequent revisions of engineering changes. If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to: GHubbard@Venteon.com .
Quality Manager Continental Structural PlasticsQuality ManagerHuntington, IndianaWorking knowledge of part layout, SPC, engineering specifications, IATF16949 and manufacturing operations, class "A" exterior body panels (preferred), and automotive customer portals. Measurement systems and inspection techniques are to be developed and maintained to advance Quality Department goals and objectives in support of plant goals and objectives as monitored and reported through Key Performance Indicators (KPIs).
Quality Manager Multimatic IncQuality ManagerFort Wayne, INPositive trends related to cost of quality metrics contributing to a reduction of customer concerns (i.e. reduction of customer concerns, internal PPMs, line scrap, sort costs, warranty). Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Account Manager Lll, Industrial Water Treatment Veralto Corp.Account Manager Lll, Industrial Water TreatmentFort Wayne, INBegin to develop key relationships with customers through the following methods: help to identify key decision makers within existing accounts, research prospects and partner with a senior staff member to cold call, frequent follow up, learn and start implementing strategic questioning, and with assistance drive to root issues to identify customers' needs. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
Customer Partnerships Manager (Hybrid Work Schedule) Parts TownCustomer Partnerships Manager (Hybrid Work Schedule)Fort Wayne, IN$63,236.25–$94,466.90 / yearBeing a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.
Customer Partnerships Manager (Hybrid Work Schedule) PT Holdings, LLCCustomer Partnerships Manager (Hybrid Work Schedule)Fort Wayne, IN$63,236.25–$94,466.90 / yearBeing a sales guru, you will proactively manage your day by placing a high volume of outbound calls; you see each phone call as an opportunity to form a personal emotional connection with customers and make it your mission to learn customer challenges and utilize Parts Town value proposition to find solutions. You describe yourself as proactive and have a passion for facilitating all aspects of the sales process including identifying new opportunities, developing sales solutions, closing sales opportunities, negotiating pricing and providing outstanding customer service and follow-up.