Grand Rapids, MI26 days ago
What You Will Need: Bachelor's degree in writing, communications, English, or a related field 1+ years of experience writing documentation in a technical, operational, SaaS, or regulated environment Experience with telecom, VoIP, or related software and technology is a plus Experience using documentation or knowledge base tools such as Confluence, Docs360, LMS or similar platforms Exceptional writing and editing skills with a sharp eye for detail Expertise in Microsoft Word and document formatting Experience translating technical or operational concepts into clear, audience‑appropriate content Comfort working with cross‑functional teams and proactively seeking information Strong organizational skills and the ability to manage multiple competing deadlines A collaborative mindset and the confidence to insert yourself into conversations when clarification is needed. Who We Are: BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure.